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Paddle

Paddle Reviews in June 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 4931-4940 out of 5989

JO

J OK

07/21/20

5 out of 5

Quick and spot-on response

Quick and spot-on response. Excellent.

T

T3

07/20/20

5 out of 5

Quick and helpful response from…

Quick and helpful response from customer service.

OB

Ozofu Balogun

07/20/20

5 out of 5

Great service

Customer care was kind, empathetic, and understood the issue and immediately resolved it. thank you

TB

Thomas Brown

07/20/20

1 out of 5

Save yourself the heartache

Here's my experience:1) I purchased a plugin called Amelia that was supposed to enable website users to book different resources and integrate with our Google Calendar2) After over a year of trying to get it to work right the plugin creator, TMS Plugins, released an update that broke our website when I installed it according to the instructions they provided3) I reached out to Paddle, as they were the ones I bought the plugin from and they proceeded to tell me that I'd have to deal with the ...

Read more

JB

Jolanda Blum

07/19/20

5 out of 5

I made a mistake with an order and…

I made a mistake with an order and contacted Paddle right away and they took care of my mistake right away.

JS

Jim Soukup

07/19/20

5 out of 5

Excellent Product

Excellent Product! You can count on superior customer service after the sale as well!

LV

LisaJames Van Loon.

07/19/20

5 out of 5

Problem quickly resolved

Prompt and courteous response to problem.

LJ

LANCE JEFFREY

07/18/20

5 out of 5

Excellent

Excellent timing and thorough assistance. !

HK

HyeKyung Kim

07/18/20

5 out of 5

They are the best in both products and…

They are the best in both products and people.I love all the products they make. Service is also very good.

L

Larry

07/18/20

5 out of 5

Sarah did an excellent job!

Sarah did an excellent job!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].