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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 471-480 out of 5989

P

Paola

12/28/23

5 out of 5

Better bot I've been talking with

Date of experience: December 29, 2023

AN

Alexander Nikolaidis

12/28/23

5 out of 5

Very fast and a quick solution and…

Very fast and a quick solution and refund.

PG

Perry Gogas

12/27/23

5 out of 5

Nice talk

All went great.

M

Milo

12/27/23

5 out of 5

Effective and easy

Effective and easy! Thanks!

RP

Ray Pollard

12/27/23

5 out of 5

very quick to respond

Very quick to rectify a mistake I made by paying twice.

A

APC

12/27/23

5 out of 5

AI Customer Service Option was a Breeze!

In completing year-end review of credit card statements, I saw a January charge that had not been recorded nor was it recognized. Going to the paddle.net site and using the automated customer service was a breeze! In less than 5 minutes, I had the details of my purchase and a receipt sent to me. Way easier and user friendly than calling some 1-800 number and waiting on hold for who-knows-how-long. Thanks for a great customer experience! ps. Not to happy that TrustPilot requires me to "sign ...

Read more

A

APC

12/27/23

5 out of 5

AI Customer Service Option was a Breeze!

In completing year-end review of credit card statements, I saw a January charge that had not been recorded nor was it recognized. Going to the paddle.net site and using the automated customer service was a breeze! In less than 5 minutes, I had the details of my purchase and a receipt sent to me. Way easier and user friendly than calling some 1-800 number and waiting on hold for who-knows-how-long. Thanks for a great customer experience! ps. Not to happy that TrustPilot requires me to "sign ...

Read more

RP

Ray Pollard

12/27/23

5 out of 5

very quick to respond

Very quick to rectify a mistake I made by paying twice.

PG

Perry Gogas

12/27/23

5 out of 5

Nice talk

All went great.

M

Milo

12/27/23

5 out of 5

Effective and easy

Effective and easy! Thanks!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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