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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 451-460 out of 5989

RB

Royce Butler

01/01/24

5 out of 5

I got charged an annual renewal fee…

I got charged an annual renewal fee that I didn't intend on, but it was resolved through email and their chatbot really quickly

C

Cindy “GramCindy” Cabaniss

01/01/24

5 out of 5

Easy-Fast Solution Solved...

I could not for the life of me remember what 'ScamAware Lite' was. And why i was being charged $9.99. So i started searching. Found it then foll[wed the apps directions and 'Viola'. UNSUBSCRIBED.

DB

Deborah Baarh

01/01/24

5 out of 5

What this company is doing well is that They have great customer service

What this company is doing well is that the software is easy to use. Every answer is right to the point. It is like I was talking to a human. ;-)

DD

Daniel Donaldson

12/31/23

5 out of 5

Excellent Customer Service…

Amazing smart bot chat and customer service experience. Fast and efficient and very helpful.

NE

Neil Evans

12/31/23

5 out of 5

I needed to cancel a subscription to a…

I needed to cancel a subscription to a service I no longer wanted and it was so easy to do. It was all completed in a couple of minutes.

BV

bart van kersavond

12/30/23

5 out of 5

pretty surprised about the paddle chat…

pretty surprised about the paddle chat support, very straight forward and helpfull.

MD

Melissa Devore

12/30/23

5 out of 5

The bot knew exactly what I needed and…

The bot knew exactly what I needed and helped me very quickly. Thank You

VS

V. S

12/30/23

5 out of 5

The process was immediate and I’m…

The process was immediate and I’m satisfied

PS

Paul Simmons

12/30/23

5 out of 5

While the original vendor sent me false…

While the original vendor sent me false information to get me to subscribe, Trustpilot gave me a fast refund.

CC

Chris Candies

12/30/23

5 out of 5

quick and to the point.

Date of experience: December 31, 2023

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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