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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 441-450 out of 5989

CA

Charles A

01/04/24

5 out of 5

Positive experience

Positive experience. Issue was resolved by virtual assistant.

CB

Ceina Boyce

01/04/24

5 out of 5

I needed to cancel one of my…

I needed to cancel one of my subscription I haven't used in a long time and within minutes it was all completed. Extremely easy! Happy I did not have to go through any headaches to have it taken care of.

LF

Lanre Folami

01/04/24

5 out of 5

Excellent customer service

Prompt,courteous and resolved issues swiftly.

R

Ron

01/04/24

5 out of 5

Fast

Fast, efficient and to the point

AM

ALEXANDER MUNOZ

01/03/24

5 out of 5

Very easy to use

Very easy to use, the chat experience as a client was really awesome.

DH

Dirk Hansen

01/03/24

5 out of 5

The service was great with a quick help.

Date of experience: January 04, 2024

НС

Никола Самарџић

01/03/24

5 out of 5

Good

Good, fast and helpful

PP

peter pommerencke

01/02/24

5 out of 5

Refund

It is so easy to work with them - and, of course, paddle is very fair too! And, very important, you can trust them. It is not a fake-company, it is a honest company.

M

mu

01/02/24

5 out of 5

very good and helpful

Date of experience: January 03, 2024

DB

Deborah Baarh

01/01/24

5 out of 5

What this company is doing well is that They have great customer service

What this company is doing well is that the software is easy to use. Every answer is right to the point. It is like I was talking to a human. ;-)

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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