Streamline your billing process with Paddle.
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Paddle offers custom pricing plan
This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
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CI
CJ in SCAL
01/05/21
Outstanding support -- ONE email and they resolved my issue!
Paddle responsiveness and customer service are outstanding! One email is all it took for them to fix an issue I was having!The background...I had been dealing with a vendor to get a refund on a product that didn't work as intended -- a combination of 6 emails and voice mail messages had been unanswered and I was beyond frustrated...Then, I noticed in my receipt that Paddle was the company that supported their order processingVoila! ONE email to them and they quickly replied. Adrian from ...
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GG
Gustav Ganz
01/05/21
Grotten schlecht
Grotten schlecht, habe das Program für 37,06 € erworben, aufgespielt, habe das gleiche Problem wie vor her.. nun will ich mein Geld zu rück ...habe mit PaPal bezahlt , aber die machen ja auch nicht viel bei Käuferschutz :(
W
Willy
01/05/21
Fraudulent transaction and refund request
Hello Paddle, I have been charged € 9 and I have no idea why. I beg you to explain to me and refund me otherwise I will file a complaint. Sincerely, Willy.
T
Tom
01/04/21
payment question
i had a payment question which they addressed quickly and found the information I needed
RS
Rico Schirner
01/04/21
Perfekt
Perfekt, schnelle, freundliche Antwort, unkomplizierte Rückabwicklung. So muss es sein!
BJ
Bob J
01/04/21
Responsive and Positive Attitude
In response to an annual "auto-renewal" of a software product that I no longer use, my request to have the charge refunded and my subscription cancelled was accepted with no questions and a very positive response from the Paddle.com representative. This type of response is becoming more rare in the online vendor industry - so Paddle.com should be congratulated for their honesty and efficiency.
CT
come toyou
01/04/21
they are not fair for vendors and…
they are not fair for vendors and developers, for good reviews just keep good relationship with customers..
RK
Rémy Klein
01/03/21
A quick and efficient support on line
A quick and efficient support on line, with a lot of understanding. This is so uncommon that it's must be noticed. Thanks
MS
MRS S TABOR
01/03/21
Excellent service
I had a payment taken from my account it was for ‘clean my Mac’ I no longer have the MAC and I’d completely forgotten that it was on an automatic payment. I emailed Paddle immediately and asked for a refund. I got a reply almost immediately and got it sorted. Extremely happy at the ease and speed of getting this issue resolved.
M
Mamie
01/03/21
I needed to cancel a subscription
I needed to cancel a subscription. They guided me to the proper place to cancel this subscription. They were quick and efficient. Violet
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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