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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 4421-4430 out of 5989

SB

Sharon Brown

01/15/21

5 out of 5

REFUND

My query on refund was handled in a professional and timely manner

KD

Kitty De jong

01/14/21

5 out of 5

Terrific service

I received an unexpected invoice via Paddle and reacted that I didn’t want to continue that subscription. Paddle answered the same day with all the necessary information and the matter was solved within 24 hours.

SH

S Herren

01/14/21

5 out of 5

Quick and accurate resolution. Great Job!

Thanks for the friendly and professional assistance!

EG

Eleonora Galvagno

01/14/21

5 out of 5

good experience

good experience. I made a wrong purchase but the member care replied me very fast to resolve the situation

EG

Elissa Goldman

01/14/21

5 out of 5

I was able to easily resolve the…

I was able to easily resolve the problem I was having with the help of Paddle.

RM

r machlin

01/14/21

5 out of 5

Very fast response to a request for…

Very fast response to a request for further information

KI

Katja Ivanova

01/14/21

3 out of 5

It sometimes works if you complain

Firstly, yes, this account charged my credit card to restart the subscription for external software that I made one year ago. I am still not sure that it was even supposed to renew. Then I received an email from Paddle that they charged my card for another year of subscription. I wrote a complaint, said I didn't buy anything this time. The person who replied did not seem to care at all and said that I just bought a subscription. (I did not). But they did explain that I needed to speak to ...

Read more

AR

Alfonso Roman

01/14/21

1 out of 5

Paddel.com y Paypal me han estafado dos veces

Esta empresa que no conozco ni he tenido contacto en nunca me ha estafado librando dos pagos de 25,95 € con fechas de 7-1-202 y y 7-4-2020 0cada uno a través de Paypal. Me sorprende que Paddel.com haya averiguado mis datos personales y que Paypal haya aceptado tramitar estos pagos. En cualquier caso, ni Paddel.com ni Paypal han atendido mis reclamaciones y me he quedado sin mis 51,90 €

TJ

Tim Juno

01/13/21

5 out of 5

Good customer service

They did a good job finding out why my card was charged.

LR

Ludger Richarz

01/13/21

5 out of 5

Mac Paw Storno

It was a quickly answer and i hope it comes to a good end for me

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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