Streamline your billing process with Paddle.
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Paddle offers custom pricing plan
This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
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HH
Hamza Hakim
01/25/21
Incredible customer service
Top notch customer service, they resolved my issue within minutes.
KM
Kyaw Myo
01/25/21
Thanks a lot to Paddle!
I was billed by my bank for a 1-year subscription to CleanMyMac X-1 from Paddle.Net*MacPaw.C. As I only use Windows OS and not MacOS and not having any knowledge of the subscription, I claimed a refund from Paddle through the help email address thoughtfully provided in the receipt. Frankly, I did not have much hope of getting a refund but was very pleasantly surprised when Paddle responded positively within a very short time and accomodated my request very smoothly without any hassle.
K
Keith
01/25/21
Product did not work for me
Product did not work for me. A refund was issued easily and without any hassles.
DB
Donna Byerly
01/25/21
I just wanted to make sure that the…
I just wanted to make sure that the subscription for both times I was charged have been cancelled and refunded. Not completely sure how I got subscribed to begin with. It could have been my 6 year old grandson daughter playing with my phone.
K
kund
01/25/21
I haven't subribed to anything on their…
I haven't subribed to anything on their site, yet Im being charged!!! What the hell is this?
B
Brandon
01/24/21
Great timely support.
I had only a simple problem, but Paddle was quick to respond and provided the necessary help to fix my problem. Very polite and great customer service overall. I'm pleased with my experience.
J
Janice
01/24/21
I had been charged for a product I did…
I had been charged for a product I did not authorize. It took less than one hour for them to take care of everything. I have never had a service that did that.
SO
Steve O’Brien
01/24/21
Happy with Paddle
Email with download link for pre-ordered software either got lost or inadvertently deleted. Sent inquiry to Skylum (Paddle) and had a note back with download within an hour or so. Then a follow-up note from Paddle to confirm that all was now good. Fast, efficient, courteous - exactly what one expects from online customer service.
JY
Jmike Yet
01/24/21
Helped immediately and with little to…
Helped immediately and with little to no hassle.
RO
Raffaele Ognissanti
01/23/21
Very fast help response
A week ago I could not use my Anytrans programme anymore because I had to reinstall my Mac OS. It was frustrating because I found this software very use-friendly than ITunes etc.When I tried to reinstall this program I Didn’t have the activation code anymore so I sent to Paddle a request email and less than 24 hours I received the code from Katleen from Paddle. Their service was not only limited to pass the activation code but also ensuring if it did solve the issue. What can I say further? ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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