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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 4341-4350 out of 5989

DR

Dias Rodrigo

02/03/21

5 out of 5

Finally an artificial intelligence who…

Finally an artificial intelligence who works

BD

Big Dug

02/03/21

5 out of 5

Best bot service yet .right to the…

Best bot service yet .right to the point questions answered perfect 100% satisfaction

BE

Bob Easson

02/02/21

5 out of 5

Fixed a complex bug in ff-works2…

Fixed a complex bug in ff-works2 preventing licence activation within hours and then credited back an un-necessary additional licence I had purchased to try and work around the bug.......Great SupportRegards Bob Easson in Sydney Australia

MC

Marquis C Jones Sr.

02/02/21

5 out of 5

Awesome experience and way of…

Awesome experience and way of verification.. Straight forward and to the point. No long wait on hold just facts.. I like this

CL

Crystal LeClair Rollyson

02/02/21

5 out of 5

Highly Recommend

So professional and super quick to resolve my issue. I highly recommend them!!

C

CAZENAVE

02/02/21

1 out of 5

Bonjour

BonjourJe viens d'être prélevé de 21,67€ par paddle net alors que je ne connais pas ce site et que je n'ai jamais effectué de transaction. Il s'agit d'une opération effectuée le 20-12-2020 GBNN188JGGRE.Merci de me rembourser au plus vite.Cordialement.Paul

BK

Betsy Keefe

02/01/21

5 out of 5

Billing issue handled well

I had an issue being unsure what a certain charge was on my PayPal account from Paddle. They got back to me immediately and had the matter resolved in a number of hours. They were so helpful and great to work with!

SK

Sean Kennedy

02/01/21

5 out of 5

Paddle helped me to clear up a subscription problem

Paddle helped me to clear up a subscription problem with Clean My Mac. Their communications were prompt, very clear, and they provided all the assistance I needed to remedy the problem. They were just fantastic. I would highly recommend the company.

MG

Mrs Griffiths

02/01/21

5 out of 5

MacPaw Product and Customer Service

I purchased MacPaw for Mac (which I must add is amazing at cleaning up your Mac) but unfortunately a few months after purchase I broke my MacBook Pro and had to buy a new one. I was dismayed when I realised my purchase was licensed to the broken Mac but once I explained to MacPaw Inc they were more than obliging in helping me to sort out the problem). All carried out with the minimum of delay. Not only do they have an excellent product but they match it with their customer service. Thank ...

Read more

R

Ray

02/01/21

5 out of 5

Very fast and easy service

Very fast and easy service, thank you

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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