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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 4281-4290 out of 5989

CS

chow siew loong

02/20/21

5 out of 5

Your support is awesome

Your support is awesome. Thank you very much.

TB

Taylor Barnett

02/19/21

5 out of 5

I needed assistance with a subscription…

I needed assistance with a subscription issue and they helped me out quickly and well

NB

Nan B

02/19/21

5 out of 5

Excellent customer service

Excellent customer service. I mistakenly purchased their product twice before realizing it was valid on a second computer. It was immediately refunded using their online system. No waiting. It’s refreshing to have a company so responsive to customer needs.

R

Rike

02/19/21

1 out of 5

Terrible experience

Terrible experience - still trying to get my money back and have reported them to financial authorities.

AS

Alexandra Solti

02/18/21

5 out of 5

Help with cancelling subscription

I needed some help for cancelling a subscription. I got quick and friendly response and i was able to resolve. Thanks a lot Guys :)

J

Jean

02/18/21

1 out of 5

Still no refund

Still no refundBought package that did not work as described. No refund or reply 9 days later Notice most of the comments are invited by them and all 4 starRefund now received thank you

PJ

Peter Jan van Haastert

02/17/21

5 out of 5

Quick response to my question

My app's serial number was lost. The Paddle employees helped me quickly and sent me my details. Thank you very much for the help. Peter van Haastert, Netherlands

I

Isabel

02/17/21

5 out of 5

I had a problem with my computer

I had a problem with my computer, I disassembled a sofwart and they helped me recover it. They have been quick, attentive and have not left me until I have solved all the problem I had. I am very happy with the attention received.

MS

Magda Sikora

02/17/21

5 out of 5

Totally yes.

I am very satisfyed with program which i did use and with service which helped me cancel my subsription (i just dont need this program for now). They did this really fast and with nice atmosphere.

G

Glentab

02/16/21

5 out of 5

Perfect Customer Support

The service granted was excellent and very fast. I do appreciate it. Thank you so much!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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