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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 4231-4240 out of 5989

K

Karen

03/04/21

4 out of 5

Paddle charge on my PayPal…

I saw a charge from Paddle on my PayPal and didn’t remember buying a subscription from them. So I sent an email asking for clarification. The Paddle bot was very helpful in finding an immediate answer. While I wish Paddle would provide details in the payment receipt (because the charge was legitimate and I would have known that if there was an indication of what the charge was for) they were able to resolve my question immediately.

J

JohnH

03/04/21

3 out of 5

Still room to improve

Overall the application does what it should do so that is okay. Only, not all the sites on the list are working. You should regularly check and update your list. Also the application crashes regularly. Sometimes I have to reboot my pc to let it work again.

AG

Antonio Gatto

03/04/21

1 out of 5

Il servizio veniva offerto ad un prezzo diverso…

Il servizio veniva offerto ad un prezzo più basso di quello addebittato e inoltre non ha risolto il problema che avevo e che mi ha spinto all'acquisto

GV

Goodwin Visions

03/03/21

5 out of 5

Incredible experience

Incredible experience! Normally I never want to talk to ai, and try to skip it to go straight to a real person, but this was the fastest service I have ever received! A+

ZF

Zoe Faircloth

03/03/21

5 out of 5

Amazing customer support!

Amazing customer support!

BM

Billy McGoo

03/03/21

5 out of 5

Excellent Service

Contacted Paddle initially when software product passcode did not work. They were able to get me a working code from the vendor quickly. Later on I ascertained that the software did not work as advertised. Contacted Paddle -- who quickly arranged a full refund for me. EXCELLENT SERVICE.

A

a

03/03/21

5 out of 5

Really helpful

Really helpful - responsive and positive

PT

P. Tremblais

03/03/21

5 out of 5

Very good client support after an error…

Very good client support after an error of mine. Polite, quick, efficient.

GB

G. Bazzell

03/03/21

5 out of 5

My issue was resolved quickly and…

My issue was resolved quickly and customer service was very friendly and helpful

ME

Ms Elisa Maguire

03/03/21

5 out of 5

Very professional service

Very professional service. Prompt reply to my email and a speedy resolution to my concern. Highly recommend.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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