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Paddle

Paddle Reviews in June 2025: User Ratings, Pros & Cons

Streamline your billing process with Paddle.

4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 4031-4040 out of 5989

K

klant

05/09/21

5 out of 5

Good and quick support

I had a problem and connected via mail. The answer came very soon and the problem was solved. Everything is working again and my Mac is running great.

IM

Ivan Martin

05/09/21

5 out of 5

The bot was perfect

The bot was perfect, understood my issue instantly and gave me a solution

Z

Zoe

05/09/21

5 out of 5

Customer support was helpful in dealing…

Customer support was helpful in dealing with a transaction. No problems.

VC

Vanesa Campos

05/09/21

5 out of 5

Really good customer care service

Really good customer care service. I definetely will repeat buying through them. Thank you!!

GS

Giner Sergio Adrian

05/08/21

5 out of 5

Unwanted billing for $59.90

I was going to be billed for a software whose contract was over. The company assumed a "yes" by default so that they did not asked me whether I wanted to continue or not. I wrote to Paddle and they treated my very respectfully and solved the problem

R

roxanne

05/08/21

5 out of 5

So far so good

So far so good. Timely clear communication. Said they'd get back to me in a few days. I requested a refund that was supposed to be guaranteed. I ordered the product 2 days ago so lets see if they honor it but like I said so far so good.

CM

Carter M Luciani

05/06/21

5 out of 5

Best Online Service ever

I bought this, and unfortunately, while a fantastic product-- it wouldn't work on my sons phone. I assumed I'd been ripped off and was afraid a refund would be difficult- and y'all, it was easy and quick and absolutely painless to immediately cancel and get my money back! I only wish I could use the product as the customer service is EXCELLENT. Thanks Paddle!

BS

Barry Simpson

05/05/21

5 out of 5

Good feedback from an email enquiry

Good feedback from an email enquiry, quick response and a positive outcome.

M

Marc

05/05/21

5 out of 5

Quick to send me a response

They were quick to send me a response to the question that I sent

MB

Miloš Bačarević

05/04/21

5 out of 5

The response fast and effective

The response fast and effective. Process immaculate and team of ladies professional and well trained. Excellent job!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].