Paddle Reviews in September 2026: User Ratings, Pros & Cons
Streamline your billing process with Paddle.
Add to compare
Paddle offers custom pricing plan
Paddle Reviews & Ratings
Are you using Paddle?
Spotsaas Editor’s POV
This product's core strength is its refund and subscription management process, which users report resolving within minutes through an automated chatbot. The chatbot handles cancellations and refund requests without requiring manual intervention, reducing back-and-forth communication. Users consistently note that accidental purchases and billing disputes are ...Read more
Paddle pros and cons
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive and efficient, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
Filter results
Sort by :
Showing 2651-2660 out of 5989
EE
Eddy Edvaldo Chua
05/02/22
Very fast response
Very fast response and work on my request promptly too!
TM
Tom Maxwell
05/01/22
I didn't receive my activation code…
I didn't receive my activation code after paying via PayPal for a subscription to IObit Software Updater. I wrote to customer service and they sent me my code.
DG
David Gill
05/01/22
very quick refund not there fault after…
very quick refund not there fault after all
RM
Romeo Marquina
05/01/22
Thank you Shella and the team,,,you're…
Thank you Shella and the team,,,you're the best!!!
C
customer
05/01/22
Absolutely amazing customer service…
Absolutely amazing customer service from philip, ansewrd my query very quickly, made me feel appreciated and in control and alao wished me a good day(witch is kind) 10/10 rating from me .. highly recommend
DK
David K
05/01/22
My wife's iphone was left at the…
My wife's iphone was left at the grocery store and so I used Paddle to locate it about 30 minutes after we had left the store and realized it was missing. We went back to the store but it was gone. Their system located it about 40 minutes south of where we live so we knew it was stolen. Thanks to their system we were able to shut down the iphone and secure our accounts. Thanks Paddle.com
TM
Tonya Myers
05/01/22
Great experience!
I was unable to use the software I purchased so I emailed customer support, requested and received a full refund in less than 48 hours! No questions asked! It was a pleasure doing business with this company.
LB
Lana Burrows - Nicholls
05/01/22
Hopefully refund will.go through?
So far the experience has been good. I will know more as soon as I get my refund from a subscription that I had cancelled after the last direct debit was taken out of my account. I had to cancel subscription again. And the help robot that assisted me with my enquiry said I will receive notification by email, of my refund. Fingers crossed.
MB
Mia Brown - Mackay
04/30/22
Not able to help but the service was fantastic.
I purchased Restoro 12 months ago, for a specific issue I was having with my almost new computer (which sadly is ongoing). After realising that it wasn't the right direction to take I uninstalled it, and didn't realise that my paypal had subscribed ongoing, rather than paid for the 1 year service, as I'd thought. I have been recently charged for a 12 months renewal, and when I approached Restoro, honestly - they were prompt, efficient, fantastic and issued a refund immediately.
JT
John Tokash
04/30/22
I had a charge on my PayPal account as…
I had a charge on my PayPal account as a yearly charge that I did not recognize. I contacted Paddle about the charge and received an immediate response as to the charge. I thanked them for the enlightenment. The next day I received a follow up email asking me if I was requesting a refund, adjustment or if the charge should remain. I have never had a company follow up in this way. It was refreshing especially today when everyone is using the lack of help as an excuse for poor customer service.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].