Paddle Reviews in September 2026: User Ratings, Pros & Cons

There was an accidental double billing

There was an accidental double billing, when I pointed this out to Paddle they promptly refunded my credit card payment, with fees refunded as well. So, I am totally happy.

Transaction reversed and refund made pronto

I accidentally clicked on the wrong button and ordered a subscription I did not want. The support team was very attentive and moved with deliberate speed to provide the refund.

Paddle is a leader in customer service

I purchased some software from a vendor that utilized Paddle for handling the order. I needed to make a change to Vendor's software configuration. Before the vendor would make the requested change they required the Paddle order number. Much to my extremely pleasant delight not only did Paddle have a copy of transaction (from more than a year ago) they promptly sent me a copy of the invoice within a day or so of the request. I cannot thank them enough for their very prompt and courteous response.

Restoro refund

Paddle arranged for my annual subscription from Restoro to be returned after I had cancelled well in advance to stop the "auto re-new". My refund was back to me after only 2 emails to Paddle.

For everyone who reads these lines

For everyone who reads these lines, I would like to say that I used the services of this company once. I needed to figure out where my smartphone was. Usually in America we ask for Find My Phone on Google Search but in my case I paid $99 via PayPal out of curiosity. The information came within 24 hours when I had already found my cellphone and my wife with my cellphone. In a word, I was indignant and declared a strong protest against the company demanding immediate termination. And what do ...

Excellent service!

I used this site, and honestly it was my own fault for not reading the fine print. which I should know better being in customer service and dealing with contracts myself. At any rate the customer service I received after my complaint, was excellent. I was given a refund, and for all intent and purpose, I was not entitled to, because, like I said. I didnt read the fine print. That being said. I so appreciated the service given to me

My request was handled very quickly and…

My request was handled very quickly and straightforwardly to my satisfaction. Urs Spuhler

Quick and to the point

Swift replies, on topic and to the point, no faq's copypasting. Issue resolved without any problems

ios 15 not working

you’ve had a negative experience, instead of pointing an angry finger, a more credible approach is to adopt a calm, sober tone. Simply explain what took place and leave it to readers of your review to draw their own conclusions. This might also mean that the company in question will be more willing to engage with you to address the problem.

Thank you very much for very good…

Thank you very much for very good communication and quick response. I paid more than I should pay but it was only enough with an email to get feedback, an apology and got the money back.