Streamline your billing process with Paddle.
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Paddle offers custom pricing plan
This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
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RA
Ray Adams
08/31/22
Paddle Support was Excellent.
Due to hard drive failure, I lost my software license to Filebot. After I submitted license retrieval request to Paddle, I received a response and my license in a very short time. The support agent John followed up and made sure the issue was resolved. Very satisfied with the service and wish more support services provided the level of professionalism and courtesy as Paddle showed.
JF
Janet Fuersich
08/31/22
I had a billing issue
I had a billing issue. called customer service and it was resolved quickly and I immediately got a refund
DD
Daniel Dworkin
08/31/22
Paddle is Super Responsive
I contacted Paddle acknowledging that I had a mistake in ordering a subscription. They responded immediately (within hours) and not only understood my issue but corrected it and very promptly refunded the money I had accidentally paid. This kind of responsiveness is incredibly rare these days.
JL
Jennifer Lanning
08/31/22
Excellent Customer Service
John and the Paddle support team were very responsive to my request. I received emails every step of the way and had an immediate positive response.
CD
cecil durham
08/31/22
I ordered something to help with phone…
I ordered something to help with phone problem.It ultimately was not suited.I requested monetary refund and was achieved promptly with no hassle.
MR
Marilyn Rapposelli
08/31/22
My experience with the Team was that…
My experience with the Team was that they were very courteous, prompt in replying to my e-mails and prompt in resolving my issues.
JP
J P
08/30/22
Perfect service _
Very responsive and cordial service. The problem was resolved very quickly, the exchanges by email were efficient and cordial. It's perfect.
T
Tom
08/30/22
Very responsive and quick with a…
Very responsive and quick with a resolution to my issue
L
L.B
08/30/22
Obtaining a Refund from Kino
I cancelled a subscription on the day it was due to renew. Unfortunately I didn't receive a refund. However, on Chatting to Kino, a refund was arranged which hopefully will arrive in the next few days. Very easy to Chat to Kino and the matter was very rapidly dealt with.
QX
qinrui xu
08/30/22
Paddle is great
Paddle is a great platform with efficient Service, I have used it for a software Abo, and when I had my problem, Paddle Support Team helped me to solve the problem rapidly in a good communication atmosphere
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
