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Paddle offers custom pricing plan
This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
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AM
anntoneta mcfarlane
09/07/22
There was an unauthorized charge on my card
There was an unauthorized charge on my card. I checked my banking and saw paddle.com there. I reached out to them via chat, let them know I didn’t authorize the payment and I immediately received a refund. The whole process took about 2 minutes max.
BE
Bruce E Brown
09/07/22
Recieved the answer to my question…Yes
Recieved the answer to my question quickly and was directed to the correct place to compleat my task.
AM
Andy McCoy
09/06/22
Very friedly
Very friedly, fast, helpfull support. I think I can say, that it was the best support I ever had in this catagory. Well done....👍👍
DJ
Diane Johnson
09/06/22
Fast response. Easy to understand.
Fast response. Easy to understand. DEFINITELY RECOMMEND!
TM
Tânia Morais
09/06/22
Very quick response and professionalism
I signed up for a week's trial on drops and completely forgot to cancel it and was charged the amount of a year's subscription. I immediately contacted Drops' support explaining the situation. I got an answer in less than 10 minutes saying that the refund has been ordered. The agent was very swift, kind and professional. Thank you!
U
user_a_la
09/06/22
Refund
I made an accidentally payment for a one year subscription of an online service and requested a refund with Paddle. Got my money the same day back. Great service, very friendly, fast and supportive. Would recommend.
WL
William Lee Saunders
09/06/22
Best Experience
The experience I have had with Paddle was extremely good, I had subscribed to one of their services but found a couple of days later I wasn't going to need this service sent an email to cancel this service waited a short time no refund, sent another email and got an immediated response refund would be sent immediately , this was great service. If I ever need this type of service I will certainly contact Paddle.
JM
J. M. C.C
09/06/22
It was the first time that I got such a…
It was the first time that I got such a complete customer service. Congratulations to all members of the crew.
MD
Mikhail Davidov
09/06/22
Excellent customer service
The customer service responded very quickly on my request. My problem was resolved within a day. Thank you very much, good luck and good customers!
KI
Kim in Antwerpen
09/06/22
I forgot to cancel a subscription
I forgot to cancel a subscription and it automatically got renewed. The customer service agent from Paddle, sorted out the problem immediately, cancelled the subscription and refunded my payment. Very speedy, friendly and effective/efficient.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
