Streamline your billing process with Paddle.
Add to compare
Paddle offers custom pricing plan
This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
Log in Required to View Reviews
Filter results
Sort by :
Showing 2121-2130 out of 5989
JW
Jojo Wittaya
09/16/22
Quick Refund Support
The Paddle Team is reliable and sincere. There was no email notification from the web app I had applied when the service fee was again charged without prior notice, and I was shocked to know that an annual membership fee was being deducted from a website that I had not used in nearly a year. When the credit card was deducted via Paypal and Paddle was made aware that it was a web payment intermediary, it took the Paddle team less than an hour to organize the deduction's cancellation and ...
Read more
US
Ulrich Schulze
09/16/22
Paddle is a super company had…
Paddle is a super company had complained about a subscription, they immediately transferred it back via PayPal, you can really rely on them here.
LH
Laurence Huff
09/15/22
I was on auto-renewal by accident and…
I was on auto-renewal by accident and was refunded by simply sending an explaination email.
TW
Terry Wilson
09/15/22
Almost instant assistance and follow-up…
Almost instant assistance and follow-up clear and concise best help I ever came across on the web
A
Anjawecarg
09/15/22
Cancelled subscription successfully
Had a great experience
BL
Bob L
09/15/22
They say what they do and do what they say!
Just wanted to write my experience down. Purchased a product through Paddle - simply put - the product did not work in my circumstance. Contacted the producer of the software and canceled the subscription and product - asking for my $ back. Several weeks later a notice and charge appeared for the subscription I (thought?) I had cancelled. A quick email to Paddle Customer Support and after explaining the situation - Paddle acting as intermediary - my money was GLADLY refunded. Seriously - no ...
Read more
RG
Ruth Gastineau
09/14/22
Fast and easy.
Date of experience: September 15, 2022
MA
Mr Andrew Denham
09/14/22
Great customer service
I bought some software via paddle and had problems with it. They provided an instant refund. The service was excellent
RK
Rick Kirkman
09/14/22
Pleased with Paddle.net's customer service BOT
I never expected to be pleased with the results of a BOT customer service experience, however after I subscribed to a $2 3-day paid trial at LawDistrict, not realizing I would automatically be billed $35 week after the three days, as I was finished with what I needed on that site. On the fourth day when I saw the charge for a week I was then pleased when I was able to go to Paddle.net and using their bot, request and receive a refund. It was painless. Thank you Paddle.net and LawDistrict ...
Read more
S
Sally
09/14/22
Impressive customer service
I had a problem over a transaction and wanted to cancel and get a refund. I emailed them about 8am. By midday I had had an acknowledgement, shortly followed by notice of a refund via PayPal, almost immediately followed by confirmation from PayPal. Swift, efficient and no argument. Excellent customer service, I was impressed.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
