Streamline your billing process with Paddle.
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Paddle offers custom pricing plan
This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
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Showing 2071-2080 out of 5989
A
Allison
09/29/22
I am never a fan of chatbots
I am never a fan of chatbots. I believe person to person interaction via face-to-face or over the phone is the best way to solve situations, although it is not the way the world works today. Considering the situation I just had which involved a very simple question that needed a very simple answer, chatbot Kino did a wonderful job. When it comes to any other situation that is not very, very simple please don't use chatbots. Oh and another thing that infuriates everybody on the face of the ...
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BB
Barry Browder
09/28/22
I asked for a refund on software that…
I asked for a refund on software that wasn’t what I had expected and did t work correctly. The rep took care of it right away
LH
Lord Helios
09/28/22
Lost activation codes
I had lost my activation codes when I had to reinstall windows. I got a very good solution for my problem within an acceptable response time.
V
Viktor
09/28/22
Great experience
the best virtual assistant I ever experienced. Fast, flexible, answering like a real person. Excellent
JM
Judith Maddrell
09/27/22
My positive Paddle experience
Having discovered a recent payment taken from my account by Paddle, I enquired what it was for as I had no recollection of doing business with them. The response I received was explicit, informative and helpful. Customer service with Paddle is excellent.
G
Gary
09/27/22
I called support to cancel an auto-renewal
I called support to cancel an auto-renewal. The tech (Paolla) was very helpful. The cancelled the renewal and made sure I was refunded the charge. She provided feedback through emails as each task was accomplished to provide me a record of the cancellation and refund.
LB
L Baker
09/27/22
Promptly provided requested information.
Date of experience: September 28, 2022
HM
Hal Moonee
09/26/22
Best customer services
It was a great experience with the best customer services I ever dealt with. Nicole were very helpful, friendly, nice and very polite. My problem solved easy, and fast. Thank you so much.
TL
T L M
09/26/22
I had a great positive experience with…
I had a great positive experience with your Customer Service. The response to my billing issue was quick and completely satisfied me.
DG
David Griffiths
09/26/22
I foolishly duplicated a subscription…
I foolishly duplicated a subscription to the CleanMyMac App (through Paddle). When I noticed my error I applied for a refund and both the App Support and Paddle had no hesitation in refunding me my duplicate payment. Also I had their reply within 10 minutes of asking... very pleased with the response
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