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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 1781-1790 out of 5989

DG

Dale Gifford

11/29/22

5 out of 5

One email--problem solved

Date of experience: November 30, 2022

P

Philippe

11/29/22

5 out of 5

Responsive and helpful

Date of experience: November 30, 2022

DE

Doha El-Sayed

11/29/22

5 out of 5

They tried to help and they really…

They tried to help and they really helped refund my money back due to a horrible experience with the other party.

CK

Crischi K

11/28/22

5 out of 5

Best EXP i´ve ever had with any customer service!

I was amazed at how easy and fast my request was handled!!! Wish every customer experience could be like this.

AC

Antonio Cervantes AJ

11/28/22

5 out of 5

quick and simple

very quick and simple to process my subscription cancellation.

JG

Joe George

11/28/22

5 out of 5

Reverse Payment

I purchased the wrong version of a software. The Paddle team promptly assisted me by reversing the payment. Now I can go and purchase the correct version. Thanks for your prompt assistance and understanding.

GT

Graziano Tromboni

11/28/22

5 out of 5

Unbeatable

I am very, very satisfied that the person I wrote to understood my problem immediately and above all solved it quickly. Thanks again, you are magical!

SR

shaik rahiman shariff

11/28/22

5 out of 5

The response was swift and mitigation…

The response was swift and mitigation to the issues was quick well within the time frame you could imagine off. Great customer service

CS

Craig Scott

11/27/22

5 out of 5

Awesome chat bot

Typed in what I wanted to do and the bot helped me out with no hassles. Absolutely recommend this to anyone!!

KH

Kathleen Hoey

11/27/22

5 out of 5

they were very quick to answer my email…

they were very quick to answer my email to which I was very grateful and were quick to sort out my query to which I was very pleased with

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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