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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 1741-1750 out of 5989

FE

fushimi emo

12/05/22

5 out of 5

good

very fast and good, helps me alot

A

Anne

12/05/22

5 out of 5

Great service

I discovered I had two descriptions to CleanmyMac on two different e-mail addresses. So I asked for one subscription to be ended. Within an hour my second subscription was not only cancelled, but the full refund was already in my bank account. If this isn't great service, what is? It far surpassed my expectations. Thanks again for the great service!

MK

Mal Knott

12/04/22

5 out of 5

Very easy and quick

Very easy to contact the people at Paddle - quick and clear responses - what you want from a software services vendor

SA

Steve Adamson

12/04/22

5 out of 5

There was a a bit of a mix up and the…

There was a a bit of a mix up and the Paddle team quickly and efficiently sorted it out.

N

Nicholas

12/04/22

5 out of 5

Excellent Customer Service.

The speed of my reply and the quick action taken in dealing with my request was second to none. I cannot fault this service. Highly recommended.

P

Pat

12/04/22

5 out of 5

Superb Service!

Everything they did was top class service. Quick and expedite process of my claim and a very friendly communication. Can´t ask for more. There is a lot of time, work and resources involved behind a customer service such as this one, not easy to find..... Congratulations!

D

DennisdC

12/04/22

5 out of 5

Competent help

It took about a day before I was contacted after my initial request. After contact was established I was helped competently and quickly. The issues was resolved a day later.

R

Randall

12/04/22

5 out of 5

GREAT customer service!

Excellent communication and customer service...Resolved my issue with no problems. Friendly!

B

Bill

12/04/22

5 out of 5

Quick and easy

The virtual chat was extremely efficient and so much easier than sitting on hold on a phone.

VI

Vlad I

12/04/22

5 out of 5

Quick response

Quick response. Exelent support.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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