Streamline your billing process with Paddle.
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Paddle offers custom pricing plan
This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more
Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.
The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.
The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.
Clear, professional communication that consistently meets customer needs, building trust and satisfaction.
Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.
Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.
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Showing 1681-1690 out of 5989
SL
Stephanie Lee
12/15/22
Exceptional service and response time…
Exceptional service and response time from Gemma from Paddle Support Team. I had mentioned I could not efficiently evaluate one of the plugins due to the website not being up and haven't found a suitable SEO App. I mentioned I would try again when everything was up and running. There were no questions asked and she refunded the purchase.
J
JD
12/15/22
Courteous Resolution
Paddle support was prompt, courteous, and helpful. They were able to resolve my account issue with no hassle, and even reached back out to confirm if the problem was solved.
C
Customer
12/15/22
Software not working
I purchased some software which I could not get to work properly. After contacting the firm, they gave me suggestions (promptly)of what to do, unfortunately they did not work. I requested a refund under there 60 day guarantee. I heard nothing from them. I contacted Paddle and asked for a refund, Paypal confirmed the next day that they had received the refund. Excellent service.
JT
J Terwiel
12/15/22
prompt response to question
prompt response to question, problem resolved
GW
Gord W - Edmonton
12/14/22
Response was almost immediate
Response was almost immediate. Support rep was competent, efficient and empathetic. Would have. I reservations using a service billed through Paddle in the future.
JA
Judy Atkinson
12/14/22
Customer service is top priority!
These folks make customer service their priority! They offer fast, helpful, and knowledgeable service. Very professional.
F
Fabio
12/14/22
Restoro renew unsubscribe request
I asked for Restoro (software) renew cancellation, and they sent me at once the unsubscribe link and an immediate mail after.
KM
kipper mint
12/14/22
Efficient and fast for the customers
Paddle helps companies sell software services, paddle handles refunds really efficiently, literally took me 5 minutes to ask for a refund, all i had to tell them was the email the amount and the date of the payment, and they recognized the payment and issued a refund, the robot they make you talk to is super useful and easy to use, will solve your problems
JB
John Bisset
12/14/22
My software licence email didn't arrive…
My software licence email didn't arrive so, after an hour or so, I contacted Paddle and received the correct licence almost by return. Things can go wrong but it's how a company handles it is the thing that makes the difference; 10 out of 10 for Paddle customer support.
MP
Michael Prosise
12/14/22
Quick to Resolve Issue
Very friendly, courteous, and quick to respond to my help/support request. I have never experienced a company that was so perfect in every way as to solving my problem. Too bad OTHER companies are not like this.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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