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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 1631-1640 out of 5989

SD

Steve Denton

12/26/22

5 out of 5

Helpful, speedy service.

Helpful, speedy service. Quick and painless.

SR

Susan Reynolds

12/26/22

5 out of 5

Great way to communicate at all hours…

Great way to communicate at all hours of the day and night Easy to use I would definitely use and promote this company again

CL

Christian Lohr

12/26/22

5 out of 5

Good customer service

The customer service helps very quick and answer my questions.

D

David

12/26/22

5 out of 5

I needed to cancel a "One Time" payment…

I needed to cancel a "One Time" payment subscription for Restoro via Paddle.com. One time payment means it gets renewed annually!! However, after numerous emails I reached out to the automated "chat" and this matter has been now corrected in a matter of minutes. The refund will be made immediately, but could be 5 days before it shows up in my bank account.

WD

william david (Billy) elliott

12/25/22

5 out of 5

the efficient and speedy way my query…

the efficient and speedy way my query was dealt with

MS

marlon suarez

12/25/22

5 out of 5

Prompt and extremely helpful tech…

Prompt and extremely helpful tech support.

AS

Anastasios Stamos

12/25/22

5 out of 5

Fast response, prompt refund.

Date of experience: December 26, 2022

ZH

Zachary Haber

12/24/22

5 out of 5

quick and easy

-quick response -clear options

KM

Kamo Mikhaelyan

12/23/22

5 out of 5

By mistake i had purchased Resumaker.ai…

By mistake i had purchased Resumaker.ai and with out my acknowledgement from my bank account were taken money. For now looks like my money will return back to my bank account. I hope my mind wont change. Thank you paddle.com for your help in advance, Merry christmas and a happy new year to all of you who are reading this review.

JM

JY-JIUNN Ma

12/23/22

5 out of 5

I placed a wrong order and ask for a…

I placed a wrong order and ask for a replacement. The service team response my email super fast in 5 min. Further more, within next 15 min they fully refund my order. No doubt, I placed correct order right away. Thanks for your efficiency and high quality service, especially right before holiday.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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