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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 1511-1520 out of 5989

C

Carolyn

01/18/23

5 out of 5

Quick response

Quick response and then quick cancellation of service

C

Carolyn

01/18/23

5 out of 5

Quick response

Quick response and then quick cancellation of service

VH

Valerie Hanson

01/18/23

5 out of 5

Working with bots is usually very…

Working with bots is usually very challenging, but this one was very easy and painless.

P

pops

01/18/23

5 out of 5

Subscription issue

Had a problem with my subscription and it was sorted quickly and efficiently to my satisfaction.

PC

Paul Carriban

01/17/23

5 out of 5

Excellent and quick response

Excellent and quick response. Sorted out my issue with expediency.

PC

Paul Carriban

01/17/23

5 out of 5

Excellent and quick response

Excellent and quick response. Sorted out my issue with expediency.

J

Jess

01/17/23

5 out of 5

You were able to issue me a refund…

You were able to issue me a refund without me having to rehash all of the context. That was so cool. I’ve never described “Customer Support” as cool before. The team behind this tool really knocked it out of the park.

S

Shannon

01/17/23

5 out of 5

Great response time.

Great response time. The issue was quickly resolved and all communication was kind and respectful.

S

Shannon

01/17/23

5 out of 5

Great response time.

Great response time. The issue was quickly resolved and all communication was kind and respectful.

J

Jess

01/17/23

5 out of 5

You were able to issue me a refund…

You were able to issue me a refund without me having to rehash all of the context. That was so cool. I’ve never described “Customer Support” as cool before. The team behind this tool really knocked it out of the park.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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