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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 1471-1480 out of 5989

SE

sophie Ebi

01/25/23

5 out of 5

They offer great support

They offer great support and were able to help me get a refund from a site I didnt know I was subscrided to.

L

Luciano

01/25/23

5 out of 5

A fast, correct answer

I asked for a subscription issue and I got the right answer in seconds. Great!

E

Evelyne

01/25/23

5 out of 5

Help with subscription cancellation

I needed to cancel the subscription of my disabled son to a software and we could not use his lost account. The client support service provided me great help and I am overly satisfied.

JD

Jacques De Paep

01/25/23

5 out of 5

I was impressed by the fast and…

I was impressed by the fast and understanding response. The refund was promptly issued. The experience was positive and enhances the trust in Paddle as a company.

AL

Alejandra Lopez

01/25/23

5 out of 5

Amazing service

Date of experience: January 26, 2023

J

jlm

01/25/23

5 out of 5

This A Chat That Works!is the first chat feature that I…

This is the first chat feature that I have ever used that actually worked to deal with a problem. Awesome!

PW

P W MASTENBROEK

01/24/23

5 out of 5

I ordered the software but it did not…

I ordered the software but it did not serve my purpose. It did a very thorough analysis of my drive C ( I was much impressed) but I needed it for an external HD. My mistake, I should have been more diligent. The company returned my money within days. A reputable reliable firm, recommended!

CO

Chris Overhoff

01/24/23

5 out of 5

Excellent customer service

Excellent customer service. I mistakenly purchased more than one account. When I realized this, I reached out to the team, and the issue was resolved quickly and professionally. My payment was refunded.

SM

Susan MacNeil

01/24/23

5 out of 5

Happy Customer

I sent in a request and the reply came a very short time afterwards. I was impressed with the speed and ease of acquiring assistance!

JS

Juliana Soares

01/24/23

5 out of 5

Very satisfied

My problem was very quickly solved. The virtual assistant is very accurate to understand the issue.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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