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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 1451-1460 out of 5989

RG

Renato Guglielmotti

01/31/23

5 out of 5

Was double charged for my subscription

Was double charged for my subscription, contacted customer support and within ten minutes had an agent addressing my issue. Resolved by the next day. Well done and impressed with their attentive and prompt resolution.

EM

Ed McGuirk

01/31/23

5 out of 5

Concern was remedied quickly!

Date of experience: February 01, 2023

E

emre

01/31/23

5 out of 5

They contacted quickly

They contacted quickly. They processed the refund immediately. I am very pleased.

E

emre

01/31/23

5 out of 5

They contacted quickly

They contacted quickly. They processed the refund immediately. I am very pleased.

R

Ronnie

01/30/23

5 out of 5

Excellet.

Excellet. Prompt respond and quick answers!

AH

Abdullah Habib

01/30/23

5 out of 5

Incredible service by the team

Incredible service by the team. Thank you

R

Ronnie

01/30/23

5 out of 5

Excellet.

Excellet. Prompt respond and quick answers!

AH

Abdullah Habib

01/30/23

5 out of 5

Incredible service by the team

Incredible service by the team. Thank you

K

Kate

01/29/23

5 out of 5

I needed refund as was not planning to…

I needed refund as was not planning to use the platform anymore. I got answers really quickly and my request in process now. Really happy with policy and fast service~

BC

Brent Cooke

01/29/23

5 out of 5

Great service

I was very pleased with the service and the speed with which they resolved my issue. Even though they were not the actual software company they went to bat for me and cleared up the outstanding problem.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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