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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

Streamline your billing process with Paddle.

4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 1391-1400 out of 5989

RP

Richard Pagè

02/12/23

5 out of 5

I had a situation with the billing

I had a situation with the billing, Paddle understood my concern and promptly fix the situation to my satisfaction. All exchanges were polite and prompt.

BR

Bobby Roa

02/12/23

5 out of 5

Great support experience!!

Emella from Paddle Support understood the problem I had, checked and verified it quickly, and was able to address it and provide the correct solution in a very timely manner.

WH

William Hueber

02/12/23

5 out of 5

Pleased with how my problem was handled…

Pleased with how my problem was handled . My e-mails were always responded to in a timely manner and I really felt that they were concerned about my problem. Although the software I purchased did not meet my expectations , I requested a refund. A refund was promptly given with no hassles what-so-ever. I felt I received EXCELLENT customer service and would gladly do buisness with Paddle again!! Keep up the good work!

T

TechConsultant

02/11/23

5 out of 5

Great support staff

First time dealing with Paddle but it’s been a very positive experience. Support staff responded quickly by email and resolved my issue promptly. Thank you!

KW

Kelly W

02/11/23

5 out of 5

Most helpful chatbot ever!

I had an unrecognized charge from Paddle on my credit card. I contacted them and they immediately cancelled the transaction and refunded me.

C

Capt_Obvious

02/10/23

5 out of 5

Support is A+ as well as all IObit…

Support is A+ as well as all IObit products.

TA

TaLe Aina

02/10/23

5 out of 5

Paddle refunded my money quickly

I was charged for the wrong number of transactions for a software on Paddle, and I sent an email to the support team at paddle who immediately sprang into action by contacting the vendor and I was refunded in less than 48 hours.

EO

Ed Oudesluys

02/10/23

5 out of 5

Paddle charged my creditcard for…

Paddle charged my creditcard for CleanMyMac. I do not have a MacBook anymore so I didn’t need the program. I asked for a refund and within two hours (on a Sunday) I was re-embursed. Very good service!

HS

Hilary Snellgrove

02/09/23

5 out of 5

Excellent service provided by this company…

The service provided by this company was excellent. I need some information on Saturday evening and had the reply within half an hour with all the possible information I could require.

GL

Gary Lebowitz

02/09/23

5 out of 5

A very useful product to see how much…

A very useful product to see how much memory is being used, and what applications are hogging memory.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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