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Paddle

Paddle Reviews in July 2025: User Ratings, Pros & Cons

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4.4

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

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Showing 1161-1170 out of 5989

KA

Kemal AKINER

04/11/23

5 out of 5

Payment Cancel

As soon as i explained that i didnt use software they canceled the payment immediately after they checked. Thanks Paddle

W

Wolf

04/11/23

5 out of 5

Immediate response an resolving the…

Immediate response an resolving the issue

FH

Fred Hosea

04/11/23

5 out of 5

Thanks for easy subscription management

1)Notifying me that my subscription was up for renewal. There's no way I can keep up with all the different app subscription dates that I have. 2) Quick, easy chat to tell me how to cancel the subscription.

SB

Shanna-lee Bester

04/11/23

5 out of 5

I was very satisfied with the service I…

I was very satisfied with the service I received from the Paddle team. My query was addressed quickly and the problem was rectified without any problems. Thank you for making it such a pleasant experience.

A

Allan

04/11/23

5 out of 5

Incredibly fast response and feedback

Incredibly fast response and feedback. Clear information. Although I was sent to a chatbot I'm very pleased to find that it seems to be functioning correctly and I got the appropriate support from it.

D

Dima

04/10/23

5 out of 5

good

I got a quick response when I had difficulties with my license activation. The problem was solved within 10 minutes.

P

PSC

04/10/23

5 out of 5

I had a unauthorized charge on my…

I had a unauthorized charge on my credit card. I contacted Paddle and their “chat-bot” was a huge improvement over most other chats I’ve experienced. I’m extremely impressed with the quality of the interaction/interface.

R

Rae

04/10/23

5 out of 5

It was helpful to be able to check on…

It was helpful to be able to check on the status of my account.

A

Axelle

04/10/23

5 out of 5

Everything went right

Everything went right, it was great. Thanks

ZW

Zack Wall

04/10/23

5 out of 5

easy to use and fast

Date of experience: April 11, 2023

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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