Outreach Reviews in May 2025: User Ratings, Pros & Cons

Review

What do you like best? Outreach is very user friendly, making it a very easy process to organize ones entire day through the platform. What do you dislike? The tracking of opened messages is not always accurate, and theo open rate can also be misleading at times, as forwarded messages count as opens. What problems are you solving with the product? What benefits have you realized? It has helped me completely organize my day.

Powerful tool - Good functionality...excited to discover more

What do you like best? Ability to send custom content at scale and with efficiency writing back to CRM What do you dislike? A ton of functionality, can be overwhelming just getting started. Recommendations to others considering the product: Understand the power and the benefit of the tool. Make sure your people do. If your team isn't "bought in" it may fail miserably. Make good use of the tutorials & support. What problems are you solving with the product? What benefits ...

Has all the functionality - not so intuitive

What do you like best? I like that you can create multiple Sequences and add prospects as you continue to scrub and source ideal accounts/contacts to reach out to. I like that in the Outreach.io interface there is an integration with Owler which shows you competitors, industry-relevant information, funding, etc. I also appreciate that Outreach.io can integrate with virtually any software, CRM, etc. What do you dislike? If you have a sales operations person that sets it all up for ...

Outreach Review

What do you like best? I think the thing that I like most Is the ability to gain insights from emails and phone calls. What do you dislike? Sometimes it can be a little too complicated to understand every aspect. Recommendations to others considering the product: Account Executives. Sales Deveopment Reps. Account Development Reps. What problems are you solving with the product? What benefits have you realized? The problem we solve is the ability to reach out to ...

Efficiency

What do you like best? I like best the ability to track email opens and links along with the automatic logging of activity in salesforce What do you dislike? What I dislike about outreach is the lack of training that I received from my employer while onboarding Recommendations to others considering the product: none What problems are you solving with the product? What benefits have you realized? streamlined my day to day with automating tasks and loggin activity ...

Can't work without it

What do you like best? Outreach makes follow-up and task prioritization very easy with its friendly UI and functional automation. Sales prospecting requires a healthy mix of activity and creativity - both which can be monitored and improved through visual metrics and data to support it. What do you dislike? Understanding how to organize sequences and optimize A/B testing can be a bit tricky to understand at first. There are also so many different little tools within Outreach that ...

Great tool, highly recommend it

PROS & CONS What are the best aspects of this product? With Outreach I can do the work 10times more than I normally could. I can drop sales leads into the sequences and to send emails automatically. I like the integration with the Salesforce and the ability to keep track of the previous contact info with my leads within the SF. I can manage and create tasks. What aspects are problematic or could work better? They could improve the speed of Outreach, it can be slow sometimes ...

I would not choose this company again.

This is honestly a super frustrating company to work with. We've been a customer for over two years. I reached out to our account executive to get a new account set up on August 27th, and it's now October 1st, and they still haven't gotten the paperwork set up. We also have no idea why it's taking so long and have not received any indication as to how much longer it will take. If you are looking for new providers for your sales technology, I would look at other options first like Drip or ...

This is great product

PROS & CONS What are the best aspects of this product? I like that I can store and share templates, contacts and sequences. I like that all the data and analytics are well-provided. We use the open rate, bounced, replies and contacts. Also, we can keep track of the opens and engagements with the emails. This is great tool because we can determine the level of interest and know whether we need to continue with the pursuing or to stop. What aspects are problematic or could work better? ...

This is one of the best tools I have ever used in my career

PROS & CONS What are the best aspects of this product? I have used Outreach in 2 different sales organizations, and I can’t imagine my work without this tool. The implementation is easy and you can quickly sync email and Salesforce accounts. Also, you can easily bulk upload contacts, create email templates, A/B test and structure the templates into sequences. In addition, the customer support team is responsive, knowledgeable and helpful. What aspects are problematic or could work ...