Outreach Reviews in May 2025: User Ratings, Pros & Cons

Outreach helps me stay organized at work!

What do you like best? I love that it keeps track of all my calls and e-mails I need to make. If I need to make give a customer a call/e-mail back multiple months from now, I can make a task right away in Outreach and it will remind me those months later so I don't need to worry about setting reminders on an alternative platform. What do you dislike? There tends to be technical issues that arise frequently company wide. My company has consistently had the issue of our calls logging ...

Outreach

What do you like best? Insights and ability to schedule mass emails What do you dislike? Limited features and sometimes very slow What problems are you solving with the product? What benefits have you realized? Prospecting organization

Great tool. We had a difficult time with some email integrations.

What do you like best? This is the best of the email campaign automation tools that I have used. I don't have a lot of experience, but this works great. I like the way that prospects are loaded into Outreach and then sync with Salesforce. I like the way that you can run AB testing on campaigns really easily. I really like the dialer and especially the task management inside of Outreach. I love seeing performance metrics and being able to see open rates on sequences. What do you ...

As necessary and impactful to our sales team as Salesforce (If not more so)

What do you like best? Tony Robbins talks about planning in order to be more effective and to be quicker. Outreach gives you the ability to plan your outreach for a prospect and then set your prospect in the sequence and let it do the rest. I absolutely love the impact this has to allow us to focus on the work, the activity without things falling through the cracks. The analytics, insights and the integrations with salesforce and other platforms makes this tool incredibly powerful and a ...

intuitive doesn't begin to describe it

What do you like best? Outreach is like SalesForce on crack. I could put in minimal effort when it comes to prospecting, cold calling and client follow up and the tool would still practically organize my day for me. From being able to arrange my tasks by the level of prospect engagement to being able to see what my optimal times are to call prospects by persona or time zone under "insights," it's made my job very easy. What do you dislike? There isn't much to dislike. My only ...

amazing, groundbreaking and revolutionizing

What do you like best? Outreach is the best dialer/ activity tracker the game has to offer. There is nothing that integrates with salesforce better salesloft is the only thing that comes close however outreach is levels above everyone What do you dislike? I didnt dislike much about outreach its genuinely hard to find a reason but If I had to pick one thing it would be when the outreach to SFDC plug in wouldnt work properly. Recommendations to others considering the product: ...

Fantastic Tool

What do you like best? Outreach is great to build out sequences and really engage with people. Extremely helpful if you are managing a team, and great for gathering basic KPI metrics. The ability to drill down on each user as well as each prospect and understand their engagement with your messaging is fantastic. This tool really helped us to spin up a great pipeline of business to be closed. What do you dislike? Without training, it can be a little hard to learn and use. ...

Integral to my procecss

What do you like best? Ease of use, user interface, and great integrations! What do you dislike? Occasionally the site will go down without warning. Nothing that's terrible it's usually back within the hour. Recommendations to others considering the product: This has made my sales job so much more efficient. I couldn't do my job without it! What problems are you solving with the product? What benefits have you realized? It helps streamline and optimize my outbound ...

Great product

What do you like best? Amazing reporting metrics. Intuitive sequence building What do you dislike? Not much. Outreach has done a great job answering the call of requested features Recommendations to others considering the product: Do it. Best in class What problems are you solving with the product? What benefits have you realized? Monitoring and regimenting sales reps. Real time analytics

Powerful sales automation tool

What do you like best? It has a very user friendly interface. I especially like that it will auto-generate call tasks for prospects that have high engagement rates. What do you dislike? Limited functionality for automating transitions between sequences (can't auto-route to one sequence vs another based on engagement). What problems are you solving with the product? What benefits have you realized? Outreach tracks all automated emails and one-off emails as well, allowing for ...