Outreach Reviews in May 2025: User Ratings, Pros & Cons

Great for enterprise selling - never ending followups :)

What do you like best? It's marketing automation for sales people. Think Marketo for Salespeople. Love how we can set up playbooks for leads (inbound or outbound) and make sure we get a clear yes or no. What do you dislike? Not a dislike, more of a caveat - there is a learning curve. As a sales ops or manager, you'll not only need to learn how it works, but need to do the heavy lifting of understanding your customer, how to message or approach them, and then training your sales team ...

Can't imagine life without Outreach

What do you like best? The product was clearly designed by people who get sales and put themselves in the shoes of their users. My team lives in Outreach and it makes them sooooooo much more effective and efficient. As a sales leader, I get full visibility into what's happening day in and day out and ensure my team is following our sales process and standards. What do you dislike? Honestly there isn't anything I can nitpick right now. What problems are you solving with the ...

If you dont use Salesforce its great.

What do you like best? The ability to run leads through an automated sequence. Tracking of emails being opened, and the recording of calls. The ability to AB split test different steps in my plays. What do you dislike? It is designed to do everything in Outreach. I prefer to spend my day in Salesforce which is our company system of record. The popup window in Outreach is Clunky. I find myself going into Outreach for data that should be in Salesforce. Functionality within Gmail is ...

The platform performs at a high level and is extremely innovative

What do you like best? That I am able to use Outreach to strategize for clients properly and make sure their accounts become successful What do you dislike? The filters can use a little more help. Also, the opt-out section should not have a limit. What problems are you solving with the product? What benefits have you realized? It is helping my accounts be successful and creating ROI for my clients.

Great Help!

What do you like best? Automation of campaigns through sequences What do you dislike? It can feel a little cluttered with window panes sometimes What problems are you solving with the product? What benefits have you realized? Email tracking, campaign automation, pipeline management. Major increase in "successes" when prospecting and better conversion to opportunities

Principal Account Development

What do you like best? The area of Outreach that I like best is the ability to create email templates that become personalized when sending out. What do you dislike? It is sometimes difficult to delete tasks in Outreach. What problems are you solving with the product? What benefits have you realized? Outreach has enabled me to be quicker and more efficient in reaching out to prospects in particular with personalized emails.

Overall good but has some shortcomings

What do you like best? Task management is easy and the user interface is very user friendly. I like that you have the ability to add multiple phone numbers for one prospect and mark whether the number is good or bad. Like the ability to see multiple email opens and to have a task auto generate when a prospect has engaged x number of times. What do you dislike? I have had issues with the formatting of template emails when copying and pasting or moving text around within the email. It ...

Outreach Review

What do you like best? Helps me stay organized and efficient when reaching out to prospects What do you dislike? Nothing - I used to do all my outreach manually and outreach has been a total gamechanger - I would reccomend it to anyone who wants to create pipeline What problems are you solving with the product? What benefits have you realized? Outreach helps me generate pipeline at scale

Outreach is the best!

What do you like best? I like how simple it is to use! Training was quick and easy, no need to waste time figuring out how to use the platform. What do you dislike? There really isn't anything I dislike about it so far. Recommendations to others considering the product: Do not look any further. Outreach will give you the ability to take care of all outbound activities needed to prospect effectively. What problems are you solving with the product? What benefits have you ...

great software

What do you like best? outreach helps me stay super organized, keep track of all of my emails and calls and helps create new email sequences to share with my whole team What do you dislike? sometimes the system lags and i have to refresh, would expect this with any system What problems are you solving with the product? What benefits have you realized? mass emails and keeping everything in one placenta