Outreach Reviews in May 2025: User Ratings, Pros & Cons

Lots of positives, some room to improve

What do you like best? I love that it saves me a ton of time, and keeps my leads and accounts organized. Tasks are manageable small chunks so it is not overwhelming and I don't forget about people or accounts. I love how it interconnects with LinkedIn and offers news about the company on the side. What do you dislike? I have had some difficulties with emails, more specifically with trying to send emails before their originally scheduled time. I typically have to "set schedule" twice ...

Outstanding Collaborative Effort

What do you like best? Apart from the keyboard player at the churches I am appointed to, I am the only other paid "employee" of that church. Consequently, just about all aspects of outreach ministry fall on my shoulders. That is why I use Outreach.com for just about all my outside contact. Their web based tools are superb. The back room staff is second to none. And when I do run into an issue, they are just a phone call away. What do you dislike? I have had issue when it comes ...

Huge boost in productivity

What do you like best? I like UI and the pure impact it has on sales productivity What do you dislike? Learning curve of transitioning to a new technical producy Recommendations to others considering the product: Have someone technical enough who will own administration What problems are you solving with the product? What benefits have you realized? Sales productivity, sheer volume of calls per day, organized/catered follow up. We have increased calls per day siginificantly

Accessing a potential scope of study

What do you like best? Outreach has a nurtured and compatible team with Salesforce, Linkedln and Zoom. It saves me time in communication with other people, there is a period of time where I send several emails at once. What do you dislike? CRM tend to weaken if you do not work with Salesforce, ideally, this type of links becomes sufficiently trained whether or not it is used with this integration. The calling function is adequate but if Outreach uses cookies, it automatically saves ...

Outreach

What do you like best? Love having all my prospects information in one place. Click to email and call. What do you dislike? Sometimes the activity feed for emails isn't accurate. What problems are you solving with the product? What benefits have you realized? I have the most effective tool I have ever used in connecting with my prospects.

With proper training, this tool can have a significant impact on your workflow

What do you like best? The features I use the most are snippets + templates (and the associated analytics with each). I am working on getting more in the habit of using Outreach to manage my day to day activities (instead of in Salesforce/google calendar) because the integration is very seamless. What do you dislike? I wish we could connect outreach to our single sign-on but that may be specific to my company, not outreach. Almost every other software I use on a daily basis is ...

Not for Account Based Marketin

What do you like best? Of course, automating emails is great and it's very simply to set-up templates or emails in a sequence. What do you dislike? There is no reporting that provides insights into the data from an account level. Business Development and Sales benefit greatly from seeing a broad "picture" of what is being most opened and clicked at a particular company. That allows you to tailor messaging around that. Account Based reporting does not exist in this application, ...

Reach out to your leads confidently

What do you like best? I like how outreach organizes my tasks for me What do you dislike? Constant lags when making phone calls via phone bridge What problems are you solving with the product? What benefits have you realized? Keeping my outreach to my prospects organized and manageable

The one stop shop

What do you like best? I love how oytreach is a one stop shop for all of your communications. It acts as an agenda, outlining all your tasks, as well as the place to see emails, calls, and prospect engagement. It is the best organizer! What do you dislike? Sometimes outreach can act a little funky, such as when new contacts take awhile to be pulled in to the platform. What problems are you solving with the product? What benefits have you realized? No serious problems. I have ...

Boost your Growth

What do you like best? Outreach allows me to track open corridors, make reminders of all the tasks that are of the utmost importance and I have to finish on time. Your synchronization with Salesforce even Drift is good. What do you dislike? Improve the sending of emails because it has happened that I change the size of the font, the style of colors and space can be distorted from the view of the recipient.Add new integrations such as Hubspot CRM is never too much. Recommendations ...