Outreach Reviews in May 2025: User Ratings, Pros & Cons

Good concept with convenient tools but kind of buggy.

What do you like best? I like how I can sequence prospects and keep a close tab on them. What do you dislike? Sometimes Outreach will delay when trying to make calls. What problems are you solving with the product? What benefits have you realized? Organizing my day.

Great Way To Generate Leads

What do you like best? I love how you can create custom campaigns and have a task automatically generate when someone clicks on one of links in your message. This lets me know what they were watching and what to talk about when I call them on a follow up call. What do you dislike? I wish it was easier to get back to the previous screen you were one. I wish there was a tab to view the tasks within a specific sequence. If I click on a task and look at that contact, then I have to go ...

Glitchy but overall helpful

What do you like best? The sequences on Outreach are super helpful. What do you dislike? There tends to be weekly glitches as well as running into problems with connecting my phone. What problems are you solving with the product? What benefits have you realized? Outreach helps me keep track of leads and allows nothing to get lost

Great for lead generation

What do you like best? Outreach is wonderful at keeping all your leads and prospecting organized. You can create sequences for various groups and automatically send out emails on specified days. What do you dislike? We have an integration built out with Salesforce, and sometimes the information does not sync over perfectly. What problems are you solving with the product? What benefits have you realized? Keeping all your prospecting activity organized so you know exactly ...

It's a must have for efficient prospecting

What do you like best? I've brought Outreach to three different organizations because I've seen how powerful it can be when used right. It helps to automate messaging and creates a cadence to touch customers and prospects. What do you dislike? I'm trying hard to thing of improvements I would like to see but they seem to do exactly what myself and my team wants. I honestly can't think of issues I've had to while using it. Recommendations to others considering the product: ...

Great software

What do you like best? Best SEP on the market, hands down. The number one competitor isn’t even close. Doesn’t matter if you are talking product, support, innovation... outreach is way ahead in every category. What do you dislike? Really not much. There’s always a new feature to request, but they do a good job of getting the top priorities done What problems are you solving with the product? What benefits have you realized? Massive increases in activity, revenue, and ...

Outreach is the reason I'm successful

What do you like best? I love that I can use it to customize my workday! I can use Outreach to create sequences, to add people on Linkedin, to call people, and to email people. This tool has helped me stay on top of my prospecting and allowed me to become very successful in my sales role. I think about life without Outreach and I can remember the headaches I used to get trying to juggle it all! What do you dislike? I have a hard time with Outreach when it goes down. This has ...

The Best Sales Automation Platform

What do you like best? Outreach is very simple to use and has a very intuitive interface. Someone with no experience in the system would be able to begin using it quickly. It also offers the most customization on how you can work. You can entirely customize when messages are sent. What do you dislike? There is currently no option to have a voicemail drop. I hear that this is in the beta though and that outreach will be adding this feature very soon. Recommendations to others ...

Takes the speedbumps out of my job

What do you like best? I appreciate how Outreach makes logging communication an absolute afterthought. On top of that, it has tons of other features from canned emails to snippets that give me the ability to minimize time spent on original communication content. What do you dislike? There isn't anything I can say that I don't like. There are certain things that I don't use but I know my colleagues benefit from them. Recommendations to others considering the product: If you ...

Best tool for large scale marketing emailing

What do you like best? Seeing how much interaction an email gets. Statistics of engagement and use. What do you dislike? How some things sync from salesforce, so duplicate accounts show up. What problems are you solving with the product? What benefits have you realized? Being able to reach out to prospects on a large scale. I've set up meetings through this.