Outreach Reviews in June 2026: User Ratings, Pros & Cons

Very Powerful Automated Outreach Platform

What do you like best? Limitless capabilities; UI is incredibly easy to navigate and use with very little direction What do you dislike? Have to be a power user to be able to maximize full value from the platform - in terms of absolute/sophisticated automation What problems are you solving with the product? What benefits have you realized? Customer Success at high volume

Great Way To Generate Leads

What do you like best? I love how you can create custom campaigns and have a task automatically generate when someone clicks on one of links in your message. This lets me know what they were watching and what to talk about when I call them on a follow up call. What do you dislike? I wish it was easier to get back to the previous screen you were one. I wish there was a tab to view the tasks within a specific sequence. If I click on a task and look at that contact, then I have to go ...

Glitchy but overall helpful

What do you like best? The sequences on Outreach are super helpful. What do you dislike? There tends to be weekly glitches as well as running into problems with connecting my phone. What problems are you solving with the product? What benefits have you realized? Outreach helps me keep track of leads and allows nothing to get lost

Outstanding Collaborative Effort

What do you like best? Apart from the keyboard player at the churches I am appointed to, I am the only other paid "employee" of that church. Consequently, just about all aspects of outreach ministry fall on my shoulders. That is why I use Outreach.com for just about all my outside contact. Their web based tools are superb. The back room staff is second to none. And when I do run into an issue, they are just a phone call away. What do you dislike? I have had issue when it comes ...

Outreach

What do you like best? Love having all my prospects information in one place. Click to email and call. What do you dislike? Sometimes the activity feed for emails isn't accurate. What problems are you solving with the product? What benefits have you realized? I have the most effective tool I have ever used in connecting with my prospects.

Lots of positives, some room to improve

What do you like best? I love that it saves me a ton of time, and keeps my leads and accounts organized. Tasks are manageable small chunks so it is not overwhelming and I don't forget about people or accounts. I love how it interconnects with LinkedIn and offers news about the company on the side. What do you dislike? I have had some difficulties with emails, more specifically with trying to send emails before their originally scheduled time. I typically have to "set schedule" twice ...

Accessing a potential scope of study

What do you like best? Outreach has a nurtured and compatible team with Salesforce, Linkedln and Zoom. It saves me time in communication with other people, there is a period of time where I send several emails at once. What do you dislike? CRM tend to weaken if you do not work with Salesforce, ideally, this type of links becomes sufficiently trained whether or not it is used with this integration. The calling function is adequate but if Outreach uses cookies, it automatically saves ...

With proper training, this tool can have a significant impact on your workflow

What do you like best? The features I use the most are snippets + templates (and the associated analytics with each). I am working on getting more in the habit of using Outreach to manage my day to day activities (instead of in Salesforce/google calendar) because the integration is very seamless. What do you dislike? I wish we could connect outreach to our single sign-on but that may be specific to my company, not outreach. Almost every other software I use on a daily basis is ...

Not for Account Based Marketin

What do you like best? Of course, automating emails is great and it's very simply to set-up templates or emails in a sequence. What do you dislike? There is no reporting that provides insights into the data from an account level. Business Development and Sales benefit greatly from seeing a broad "picture" of what is being most opened and clicked at a particular company. That allows you to tailor messaging around that. Account Based reporting does not exist in this application, ...

Great for lead generation

What do you like best? Outreach is wonderful at keeping all your leads and prospecting organized. You can create sequences for various groups and automatically send out emails on specified days. What do you dislike? We have an integration built out with Salesforce, and sometimes the information does not sync over perfectly. What problems are you solving with the product? What benefits have you realized? Keeping all your prospecting activity organized so you know exactly ...