Outreach Reviews in May 2025: User Ratings, Pros & Cons

Great experience!

What do you like best? Intuitive, easy to use. It helps SDRs follow a cadence or campaign and keeps them at task. What do you dislike? It would be great if there was a notification when things happen that we should be aware of. Also, I would love for them to build out their interface better for closing roles and marketing roles. We have it for our SDRs but would struggle to have marketing and account executives use the tool at the same time. What problems are you solving with the ...

Amazingly simple, yet complex tool for the sales team to communicate with clients better

What do you like best? Templates. Snippets. Sequences. Integration with SalesForce. A/B testing. Data output. You name it, Outreach did a wonderful job making the lives of account and customer success managers easier at Guidebook. Automation is king in todays world, and Outreach allowed us to upload lists of clients up for renewal into a sequence with steps. Then it was hands off from there. What do you dislike? Issues arose when Outreach was opened within Gmail for whatever reason. ...

Outreach Review - as a Director of BD

What do you like best? Templates. It's easier to format messages I send frequently as a template, and paste them in. I also love the ability to add someone new to SFDC/an opportunity from my inbox. I don't use the UI much, which is a benefit. I like to be living in as few software platforms as possible. What do you dislike? There's no Boomerang feature (it's the one thing I leave to Google). I'd like messages to be able to pop to unread at the top of my inbox. The reminder tools ...

Very Powerful Automated Outreach Platform

What do you like best? Limitless capabilities; UI is incredibly easy to navigate and use with very little direction What do you dislike? Have to be a power user to be able to maximize full value from the platform - in terms of absolute/sophisticated automation What problems are you solving with the product? What benefits have you realized? Customer Success at high volume

Centralized tool that offers visibility

What do you like best? As a content marketer, the analytics for the email templates and sequences are so exciting. We moved from Yesware, where there was no visibility. We can centralize so many aspects of our reps' routines and pitches. What do you dislike? So far, nothing too bad to report. I don't think the content onboarding was the best process. Instructions from the different Outreach reps were a bit contradictory, and they could have approached it all a bit differently. ...

Outreach makes it easy

What do you like best? Love the snippet feature, so I can email my clients faster What do you dislike? I feel like it would be helpful to get more user manuals/training about everything that's possible to do with outreach, because I feel like there are more tools available. What problems are you solving with the product? What benefits have you realized? It makes emailing/scheduling/tracking so easy

Best way to improve your touch process.

What do you like best? Ability to create and easily manipulate touch process to ensure that your team is unified in the way they connect with clients. What do you dislike? The sync with SFDC does not allow for much customization. If you don't pay attention to set up, it can really throw your tasklist incorrectly. What problems are you solving with the product? What benefits have you realized? We have used it to ensure that our touch process is universal across the board, ...

Outreach as an Admin

What do you like best? I love the automation and the ease of controlling what sequences are used and being able to report on those said sequences. Having direct reporting allows us better insights on what content needs to be refreshed and help with defining best practices. What do you dislike? I've noticed a lot more bugs or system down times lately. We have an RSS feed displayed to our sales team to help eliminate questions of the platforms functionality but it seems like it's ...

Great tool for Prospecting.

What do you like best? Outreach does it all, it provides a platform for all your sales leads. We can send emails direct from Outreach because it integrates with Gmail. We can track our opened emails and clicks and targeted email campaigns. This is just a few features but this is a great tool. What do you dislike? No complaints. Sometimes a little slow to open in the mornings. What problems are you solving with the product? What benefits have you realized? This has greatly ...

Does the job/ easy to use/best for scale reach

What do you like best? Interfaces is user friendly, upgrades are seamless, tracking and task follow up are so helpful. It helps sales productivity and accountability. What do you dislike? It doesn't pull leads from Linkedin. Lot of manual work to get leads/ prospects from Linkedin into CRM then finally into Outreach. What problems are you solving with the product? What benefits have you realized? Scale messaging/ prospecting cadence/ email open rate. Benefits to have that ...