9.6
Spot Score
osTicket Reviews in June 2026: User Ratings, Pros & Cons
Streamline customer service and save time with osTicket.
Add to compare
Starts from $9 / User / Month, also offers free forever plan
osTicket Reviews & Ratings
Spotsaas Editor’s POV
osTicket is an open-source help desk software that offers a cost-effective solution for tracking customer service issues. Its feature-rich capabilities make it an excellent choice for small businesses looking to enhance their support without breaking the bank.Read more
osTicket pros and cons
Open source flexibility
Cost-effective solution
Feature-rich for small businesses
Reduces email clutter
Requires technical setup
Limited support options
Free vendor scorecard
Evaluate osTicket objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score osTicket against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].