9.6
SpotScore
osTicket Reviews in September 2026: User Ratings, Pros & Cons
Streamline customer service and save time with osTicket.
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Starts from $9 / User / Month, also offers free forever plan
osTicket Reviews & Ratings
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Spotsaas Editor’s POV
osTicket is an open-source help desk software that offers a cost-effective solution for tracking customer service issues. Its feature-rich capabilities make it an excellent choice for small businesses looking to enhance their support without breaking the bank.Read more
osTicket pros and cons
Open source flexibility
Cost-effective solution
Feature-rich for small businesses
Reduces email clutter
Requires technical setup
Limited support options
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Showing 41-42 out of 42
AI
Administrator in Computer Games
07/22/15
osTicket is a great customer support tool!
What do you like best? I absolutely love how easy it is to install osTicket and even more importantly, how easy it is for my customers to get in touch with me. I am also thrilled with how osTicket presents incoming tickets, so it is easy for me to quickly respond to support tickets accordingly. osTicket also provides sample HTML email templates as well as a huge customization to everything in their backend. What do you dislike? Any features that are not currently implemented into ...
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AI
Administrator in Computer Software
10/01/13
Powerful Free Ticketing System
What do you like best? osTicket is extremely versatile, and for the SMB market (or for a small dev team) it is a very powerful tool with the ability to extremely customize the tool, all with no price tag. What do you dislike? As with any free tool, while the community support is great, larger issues can take longer to resolve. Recommendations to others considering the product: For the SMB market or internal dev teams this tool can be a great asset to you. As you scale your ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].