Opsgenie Reviews in June 2026: User Ratings, Pros & Cons

OpsGenie works great for us

What do you like best? Configurability of alert groups and escalations. We were unable to set up our alerting and escalations in a way that worked for us in PagerDuty. But OpsGenie made it really easy. The Looker integration is awesome too. What do you dislike? Sometimes the UI can be a little dense, where the item you're looking for is not where you expect it to be. What problems are you solving with the product? What benefits have you realized? Complex alerting and escalation ...

OpsGenie is a great alerting and paging platform!

What do you like best? It just works! Also, the engineers worked with us very closely to get our integrations going very quickly. What do you dislike? Some of the navigation is a bit difficult to figure out, but once you get used to it, there's no issue. Recommendations to others considering the product: OpsGenie is a great alerting and paging service. I would highly recommend it. What problems are you solving with the product? What benefits have you realized? We needed to ...

OPsGenie

What do you like best? Great product, easy to use. What do you dislike? I want it free :). What problems are you solving with the product? What benefits have you realized? Text alerts for when servers go down.

Great platform with lots of integrations

What do you like best? Provides integration's for all of the platforms that we use What do you dislike? Routing configuration can be a little complicated depending on On-Call requirements Recommendations to others considering the product: If you have questions definitely engage support. They have a lot of features, interpretations, & functionality and not all of it is self explanatory What problems are you solving with the product? What benefits have you realized? IT ...

We use this tool for alerting mechanism and its very useful, informative, quick and awesome

What do you like best? Slide bar features, Alert mechanism and On-call funcationality What do you dislike? can implement alerts functionality bit better apart from this I didn't face any issues till now What problems are you solving with the product? What benefits have you realized? We are using this to check our production servers health checks along with the zabbix and we loved it

Solid service

What do you like best? Easy to use, heaps of integrations. Cheaper than alternative systems What do you dislike? Phone integration is expensive. We’ve experienced occasional outages with the heartbeat system What problems are you solving with the product? What benefits have you realized? Get notified of outages and urgent requests

Great system. Just a shame we have to use it :)

What do you like best? Really like the mobile app. Ability to override DND mode on android devices. What do you dislike? Microsoft Teams integration is not as good as the slack one. Although that may be more of a limitations of teams. Recommendations to others considering the product: Much better to implement with android phones than apple ones. What problems are you solving with the product? What benefits have you realized? General monitoring for our system. It gives alot ...

Best Tool for Incident Management and Alert Aggregation

What do you like best? Of all the tools we evaluated, OpsGenie is the most full-featured, while also having one of the best interfaces that I've seen. It supports all the integrations that we need plus some, and has a powerful API that we've used to write several custom integrations. The routing and policy rules are powerful yet easy to understand. And on top of all that, their Support Team has been stellar! They are super quick to answer, knowledgable, and make sure that our questions ...

OpsGenie Transition

What do you like best? Transition to OpsGenie, which involved setup of several support teams across multiple business units and multiple state and country local numbers was a breeze. As we continue to expand our 24/7 offerings the ability to setup new users, add new schedules and create new integrations is always smooth. What do you dislike? Very little to dislike, some feature requests we have brought to OpsGenie's attention they are happy to hear and consider as future additions to ...

Straightforward and efficient

What do you like best? Opsgenie offers an easy integration with plenty of platforms and services making it possible to get a direct update on anything happening around your business. What do you dislike? It can be limited in someways depending on the integrations. What problems are you solving with the product? What benefits have you realized? Smooth incident management.