9.0
Spot Score
Reduce downtime with intelligent incident management.
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Starts from $9/User/Month when Billed Yearly, also offers free forever plan
Opsgenie has garnered significant positive feedback in the past 12 months, highlighting its key strengths in incident management and on-call scheduling. Users appreciate its ease of use, efficient automation of incident processes, and the ability to configure notifications through various channels such as SMS, calls, and emails. The product excels in streamlining ...Read more
Automates incident processes, ensuring alerts are managed and assigned correctly without manual intervention.
Efficient monitoring and management of production and development servers, with customizable templates and alert notifications.
Easy setup for on-call rotations and notifications via various channels like SMS, call, and email.
Provides integrations with various platforms, allowing for custom notification strategies and alarm analysis.
Potential complexity for newcomers due to the richness of features and customization options, may require proper support for effective utilization.
Limited availability in the Marketplace for advanced apps and connectors, restricting the scope for additional functionalities.
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Showing 111-120 out of 123
JL
Jon L
12/01/17
OpsGenie Transition
What do you like best? Transition to OpsGenie, which involved setup of several support teams across multiple business units and multiple state and country local numbers was a breeze. As we continue to expand our 24/7 offerings the ability to setup new users, add new schedules and create new integrations is always smooth. What do you dislike? Very little to dislike, some feature requests we have brought to OpsGenie's attention they are happy to hear and consider as future additions to ...
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JB
Jesse B
12/01/17
Best Tool for Incident Management and Alert Aggregation
What do you like best? Of all the tools we evaluated, OpsGenie is the most full-featured, while also having one of the best interfaces that I've seen. It supports all the integrations that we need plus some, and has a powerful API that we've used to write several custom integrations. The routing and policy rules are powerful yet easy to understand. And on top of all that, their Support Team has been stellar! They are super quick to answer, knowledgable, and make sure that our questions ...
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UI
User in Computer Software
12/01/17
Great system. Just a shame we have to use it :)
What do you like best? Really like the mobile app. Ability to override DND mode on android devices. What do you dislike? Microsoft Teams integration is not as good as the slack one. Although that may be more of a limitations of teams. Recommendations to others considering the product: Much better to implement with android phones than apple ones. What problems are you solving with the product? What benefits have you realized? General monitoring for our system. It gives alot ...
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AI
Administrator in Entertainment
12/01/17
Great platform with lots of integrations
What do you like best? Provides integration's for all of the platforms that we use What do you dislike? Routing configuration can be a little complicated depending on On-Call requirements Recommendations to others considering the product: If you have questions definitely engage support. They have a lot of features, interpretations, & functionality and not all of it is self explanatory What problems are you solving with the product? What benefits have you realized? IT ...
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ES
Executive Sponsor in Financial Services
12/01/17
OPsGenie
What do you like best? Great product, easy to use. What do you dislike? I want it free :). What problems are you solving with the product? What benefits have you realized? Text alerts for when servers go down.
AI
Administrator in Telecommunications
12/01/17
Straightforward and efficient
What do you like best? Opsgenie offers an easy integration with plenty of platforms and services making it possible to get a direct update on anything happening around your business. What do you dislike? It can be limited in someways depending on the integrations. What problems are you solving with the product? What benefits have you realized? Smooth incident management.
AK
Adam K
12/01/17
Rather have a Genie than a pager
What do you like best? The entire system is extremely flexible and easy to customize to our exact needs What do you dislike? Some portions of the system are a little confusing on how they will behave when reading descriptions. Namely how escalations and repeat notifications will be handled. Having a KB article with some examples of the workflow might help. Recommendations to others considering the product: Don't waste your time with other solutions. What problems are you solving ...
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AI
Administrator in Computer Software
12/01/17
OpsGenie works great for us
What do you like best? Configurability of alert groups and escalations. We were unable to set up our alerting and escalations in a way that worked for us in PagerDuty. But OpsGenie made it really easy. The Looker integration is awesome too. What do you dislike? Sometimes the UI can be a little dense, where the item you're looking for is not where you expect it to be. What problems are you solving with the product? What benefits have you realized? Complex alerting and escalation ...
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JR
Jeff R
12/01/17
Experience has been great, very fast notifications and the app is very easy to work with.
What do you like best? The configuration options allow for maximum flexibility. The application on android and iOS is very simple and fast to act with minimal touches. What do you dislike? Escalation policies, stakeholders and mass notifications/templates could be more clear. What problems are you solving with the product? What benefits have you realized? OpsGenie is our alerting platform for both our customer support resources and our operational team resources. Having ...
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JB
Joseph B
12/01/17
Solution to my several of my problems.
What do you like best? Adaptability and ease of intergration with other systems. What do you dislike? Nope. Nothing. Can't think of a thing. Fits everything our team needs. Recommendations to others considering the product: Be ready to be held accounted for. The ledger of OpsGenie is useful tracking time to action. What problems are you solving with the product? What benefits have you realized? Single source of truth for team all call resource. Alerting the right team based ...
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