Opsgenie Reviews in May 2025: User Ratings, Pros & Cons

OpsGenie serves as a critical tool vastly improve escalation management increasing system stability

What do you like best? I like that OpsGenie has a wide array of 3rd party integrations including Slack. The Slack integration has vastly improved awareness outside of the Engineering organization to critical issues by feeding the issues into a channel that key stakeholders can be a member of. Being able to tailor different escalations for different channels means that we can reduce "spam" messages and drive critical information to intended audience. What do you dislike? I feel that ...

OpsGenie is a no-brainer!

What do you like best? I've been an OpsGenie customer for about 2 years now and I've NEVER had a single problem. Everything "just works" as you'd expect. Their support is wonderful. (Every time I've had to contact them it ended up that I was doing something wrong). They're super responsive and very flexible with requests. In additional to everything you'd expect from their product, I'm a huge fan of the Heartbeats feature, the rich notification policy abilities and the vast array of ...

We use this tool for alerting mechanism and its very useful, informative, quick and awesome

What do you like best? Slide bar features, Alert mechanism and On-call funcationality What do you dislike? can implement alerts functionality bit better apart from this I didn't face any issues till now What problems are you solving with the product? What benefits have you realized? We are using this to check our production servers health checks along with the zabbix and we loved it

Puts Mind at Ease

What do you like best? I am a business developer, not a traditional software engineer, and the most common complaint I hear with technologies used by the business is "Why were we not notified that this was down?!?" It is a night and day difference to be able to tap into ops genie to build monitoring scripts and no longer have to worry about that day in day out! What do you dislike? Lack of Customizability to notify certain individuals on a team rather than the whole team with out ...

I love OpsGenie

What do you like best? I like that if you are not on call you don't receive alerts. What do you dislike? There is nothing I dislike at the momemnt. Recommendations to others considering the product: Give OPSGenie a try you will not regret it. What problems are you solving with the product? What benefits have you realized? We have multiple international groups that use OpsGenie. It makes thing really easy when we have to do an on-call handoff.

OpsGenie increased our alert response times expoentially

What do you like best? I love the ability to fine tune alerts allowing us to get the alerts to the right people , at the right time, via the right channels. What do you dislike? We are unable to override volume settings on mobile alerts for iPhones What problems are you solving with the product? What benefits have you realized? the Voice and mobile alerts, and mobile acknowledge allow me to hold NOC team members accountable to SLAs

OpsGenie is a great alerting and paging platform!

What do you like best? It just works! Also, the engineers worked with us very closely to get our integrations going very quickly. What do you dislike? Some of the navigation is a bit difficult to figure out, but once you get used to it, there's no issue. Recommendations to others considering the product: OpsGenie is a great alerting and paging service. I would highly recommend it. What problems are you solving with the product? What benefits have you realized? We needed to ...

A great paging app for the modern devops/sysadmin

What do you like best? There are a multitude of easy to use options, like the multiple schedules per team, different rotation cycles, easy integration with 3rd party monitoring and alerting platforms. What do you dislike? There are slight issues with the Android app but the devs have assured us they are being worked on. What problems are you solving with the product? What benefits have you realized? We needed a way to stop alerting all the staff on every alerts and make sure to ...

New reporting might make this product a home run

What do you like best? The app rocks. Less than 3 years ago our IT department was still carrying a physical pager. We had to hand it off every Friday. WHAT A PAIN! Vintage may be cool in clothes and wine but I assure you it was not good when it came to being alerted of a technology challenge. What do you dislike? The initial reporting was decent but had some holes. It looks like the new version is far more robust and will likely resolve a few gaps I was filling with a spreadsheet. ...

Opsgenie is a better application for checking the ON call rotation policy

What do you like best? We can swap our On call with our peers in a team. We can check the issue very easily whoever is in ON call. What do you dislike? Everything looks fine,but there should be a swapping option which is used to swap ON call with other members in a team What problems are you solving with the product? What benefits have you realized? Every ongoing issue which is coming i outlook is seen in Opsgenie which is very helpful. We can install the app in our handset and ...