9.0
Spot Score
Reduce downtime with intelligent incident management.
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Starts from $9/User/Month when Billed Yearly, also offers free forever plan
Opsgenie has garnered significant positive feedback in the past 12 months, highlighting its key strengths in incident management and on-call scheduling. Users appreciate its ease of use, efficient automation of incident processes, and the ability to configure notifications through various channels such as SMS, calls, and emails. The product excels in streamlining ...Read more
Automates incident processes, ensuring alerts are managed and assigned correctly without manual intervention.
Efficient monitoring and management of production and development servers, with customizable templates and alert notifications.
Easy setup for on-call rotations and notifications via various channels like SMS, call, and email.
Provides integrations with various platforms, allowing for custom notification strategies and alarm analysis.
Potential complexity for newcomers due to the richness of features and customization options, may require proper support for effective utilization.
Limited availability in the Marketplace for advanced apps and connectors, restricting the scope for additional functionalities.
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UI
User in Information Technology and Services
12/04/17
Prakash-Cloud Manage
What do you like best? Easy to use and user friendly. Quick to access What do you dislike? No dislikes as of now. everything looks good Recommendations to others considering the product: This product is good for Oncall system, We have been using since 1 yr and we didn't see any challenges, Good support. What problems are you solving with the product? What benefits have you realized? Oncall Schedule, We are using excel file and hard to get latest details. With Opsgenie, we are ...
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UI
User in Information Technology and Services
12/04/17
Opsgemie
What do you like best? Sheduling and mobile app features. Intuïtitif What do you dislike? Adding reading notes in app is to hard. Should be faster accesable. Recommendations to others considering the product: Handy andere had good integration with other framework s aquarium What problems are you solving with the product? What benefits have you realized? Calls from cliënt, nog more calling around andere depending on good Will but clear agreements
JE
Jennifer Eve M
12/04/17
OpsGenie has changed my team for the better!
What do you like best? The alerting tree creation and the audible override on my phone. It's the only system that works for my team!! What do you dislike? Nothing yet. We have integrated to Jira and an online form for submitting issues. So far everything works well. What problems are you solving with the product? What benefits have you realized? The ability to share the burden of folks being on call. Also the hierarchical nature of the alerts and notifying a wider team if ...
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HB
Hollis B
12/04/17
Excellent Alert Aggregation
What do you like best? At Apogee we use OpsGenie as an alert aggregator. What i like the best is the ongoing developement of Application integrations. What do you dislike? I dislike the amount of configuration for users, I wish there was a mirror option. What problems are you solving with the product? What benefits have you realized? We are upholding our SLAs through the notifications OpsGenie provides. OpsGenie allows us to be more agile and responsive to all issues.
AI
Administrator in Computer Software
12/04/17
Good tool for on call rotation
What do you like best? I don’t need to hand around an on call phone. What do you dislike? On IOS I cannot override the volume of the phone for alerts What problems are you solving with the product? What benefits have you realized? We have our on call rotation managed via OpsGenie
ES
Executive Sponsor in Computer Software
12/03/17
Exactly what I needed, with reasonable price tag
What do you like best? Notifications through Mobile App, SMS and international Voice Calls/ Mobile app & Activity logs are very useful. Heartbeats What do you dislike? Rules UI can be more simple to use + add more features to rules. What problems are you solving with the product? What benefits have you realized? Sending alerts from our main monitoring system to the on-call individual.
AI
Administrator in Information Technology and Services
12/03/17
Efficient alerting, great support
What do you like best? Getting information frim systems to the alerting service couldn’t be simpler yet you still have a powerful logic available that can match any need. What do you dislike? The only gap for us is that it’s US centric running on AWS in that region. It’s hardly blocking but if the option to move to the EU would ever become available we’d be keen. Recommendations to others considering the product: Don’t hesitate to contact their support for any questions you ...
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UI
User in Online Media
12/03/17
Ops Genie for better product
What do you like best? OpsGenie escalating alert also on call rotation schedule What do you dislike? Nothing, ops genie behave as a good product already Recommendations to others considering the product: Nothing, its enough What problems are you solving with the product? What benefits have you realized? Alerting problem and its really usefull for make sure the engineer notice it first
AI
Administrator in Telecommunications
12/03/17
Awsome tool
What do you like best? Just pure good! Works always, never a hickup. The best thing, is that you can ACK events directly from the app! What do you dislike? Missing one option.. The option to add overrides schedules via app (Or might not have found it...) Recommendations to others considering the product: Just go for it.. you wont regret! What problems are you solving with the product? What benefits have you realized? Backwatch :-) never had a simpler way of keeping track
UI
User in Information Technology and Services
12/02/17
Excellent alerting features and good app. Quick support
What do you like best? Quick support and a feature request was followed up and even got build in. Elaborate scheduling of people and teams is possible and easy to setup What do you dislike? Some features like turning of certain parts of schedules can only be done with admin rights. It would be nice if permissions could be set instead of just role selecting Recommendations to others considering the product: Excellent features and support. What problems are you solving with ...
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