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OpenPhone - New SaaS Software

OpenPhone Reviews in July 2026: User Ratings, Pros & Cons

Streamline your business calls, anytime, anywhere.

4.3

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OpenPhone Reviews & Ratings

4.3

Very Good

Based on 84 ratings & 2093 reviews

Rating Distribution

Excellent

(1775)

Very Good

(182)

Good

(42)

Poor

(10)

Terible

(84)

OpenPhone pros and cons

  • Reviewers describe an intuitive, polished interface that is easy to set up and use.

  • Customer service is frequently praised as responsive and helpful.

  • Users find it economical and affordable compared to alternatives like RingCentral and Line2.

  • Collaboration features like shared threads and SMS help teams support customers together.

  • One long-term customer found support frustrating and slow when technical issues arose.

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Showing 801-810 out of 2093

AU

Anonymous User

11/28/22

5 out of 5

"Easy Onboarding & Great Call Connectivity"

What do you like best about OpenPhone? We love the clear call connectivity & the fact that there is no audio delay during calls. The option to add snippets and schedule texts has also been helpful. Being able to integrate with slack too has been very useful for the full team to monitor voicemails.

AU

Anonymous User

11/28/22

3.5 out of 5

"Open Phone Review"

What do you like best about OpenPhone? Responsiveness of the support team, they seem to have interest in problem resolution What do you dislike about OpenPhone?

BH

Bob H

11/28/22

5 out of 5

Customizable with Customer Need

Open phone is a good resource for small Businesses and I am happy with its quick customer Support and customizable options and User friendly approach.

SF

Shawn Flaming

11/26/22

1 out of 5

Miss handled customer service/services

First the referral link that I signed up under didn't work so that person (and myself) didn't receive the $20 we were promised. Customer service said there was nothing they could do about it unless I reset my account. The problem with that was, I already signed someone else up. Second, I signed a second person up and they added me to an organization. They charged that person $360 for the year because he had three people in the organization instead of charging me my $120. They told him to ...

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MM

Marsha Martinelli

11/24/22

1 out of 5

OpenPhone BEWARE

Useless company. They blocked me even before signing up BUT they already charged twice my card. To unblock they wanted links to my social media to check that I am legit... But they charged my card EVEN before I finished signing up!! The excuse they gave for customer service being slow in answering is that it is Thanksgiving weekend. Give me a break. It is all remote, who cares what holiday it is! And 7 different people answered me NOT knowing what the others wrote. Now I keep getting ...

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AU

Anonymous User

11/23/22

4.5 out of 5

"OpenPhone kickstarted our customer support engine"

What do you like best about OpenPhone? Openphone allowed us to communicate with our app users seamlessly, many of our users believing that they were speaking directly to someone on our team's personal phone number. It was very easy to navigate through open unread conversations and manage many separate phone numbers. Managing our accounts was simple as well. We were able to get up and running within minutes. The mobile app is very simple to use.

SC

Shaun C

11/23/22

5 out of 5

"Good app; great support!"

What do you like best about OpenPhone? I've been with OpenPhone from their early days. The app has evolved steadily, but the pricing has stayed stable while the features only grow. I love how their service syncs across multiple devices so I can use the desktop app or mobile app interchangeably. The desktop app in particular is speedy, fast.

CS

Chandan S

11/23/22

5 out of 5

"One-stop solution for business phone"

What do you like best about OpenPhone? There are several reasons why I liked open phone and few of the best are here; 1) Politie and help ful team

RS

Reet S

11/23/22

3 out of 5

"Great App but buggy with bluetooth and earpod connections"

What do you like best about OpenPhone? I love their sign up process, ability to pick a phone number and the ease of use on the app and desktop What do you dislike about OpenPhone?

RS

Reet S

11/23/22

3 out of 5

"Great App but buggy with bluetooth and earpod connections"

What do you like best about OpenPhone? I love their sign up process, ability to pick a phone number and the ease of use on the app and desktop What do you dislike about OpenPhone?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].