OpenPhone Reviews in May 2025: User Ratings, Pros & Cons

Openphone has been great

Openphone isn't perfect. Overall for my business (ElementIQ) it works miles better than my old solution Line2 did. I have an office line that the team answers, a personal work line, and a toll free number. I was a Line2 customer for over 10 years - and it rarely evolved. I found OP a couple of years ago and the features and functionality of it from the Mac desktop app to the iOS app is great. The UX is also solid and I've referred a few clients who are happy with it. There have been ...

Collaborative customer communications tool

OpenPhone has been a great tool for our Customer Success team to collaboratively support our users navigating our product. The ability to send screen shots and SMS has been helpful for our users and our team loves the Internal Thread function so we can pick up the conversation where the last CSR left off. The team at OP have been very helpful answering our questions when we have them

Have had a great experience with…

Have had a great experience with OpenPhone.

OpenPhone is everything we need for our…

OpenPhone is everything we need for our business. It works every time and the ability to set up business hours is pretty neat.

Made my life so much easier!

I’ve been using OpenPhone for a while now, and I’ve got to say, I love it far more than my phone, it's just so much better! And it was so easy to set it up. The app is super intuitive, and I love that I can handle everything from my phone or laptop without missing a beat. The integrations with Slack and HubSpot are cherries on the top—everything just works together so smoothly, and it’s made team communication a breeze. Plus, the voicemail transcription is a nice touch, helping me stay on ...

We've had a really good experience with…

We've had a really good experience with Open Phone. Very easy to set-up, responsive customer service and the product is fairly intuitive to use. So thrilled to be able to offer staff that work remotely a "work" phone number so they don't need to share a personal cell/home phone number.

Made my life so much easier!

I’ve been using OpenPhone for a while now, and I’ve got to say, I love it far more than my phone, it's just so much better! And it was so easy to set it up. The app is super intuitive, and I love that I can handle everything from my phone or laptop without missing a beat. The integrations with Slack and HubSpot are cherries on the top—everything just works together so smoothly, and it’s made team communication a breeze. Plus, the voicemail transcription is a nice touch, helping me stay on ...

We've had a really good experience with…

We've had a really good experience with Open Phone. Very easy to set-up, responsive customer service and the product is fairly intuitive to use. So thrilled to be able to offer staff that work remotely a "work" phone number so they don't need to share a personal cell/home phone number.

Perfect for call & text service facilities

I'm running a service center of 3D printers that I use Openphone as a tool to help our customers. This is an Amazing tool it makes texting super easy that we can use Ctril+C and Ctril+V to send a picture/screen shot for technical support instead of saving a picture locally first. It has "snippet" feature that we don't need to use a 3rd party tool to store FAQ templates. It has the best monitoring recording functionality in my opinion for training purposes that all phone calls are ...

Perfect for call & text service facilities

I'm running a service center of 3D printers that I use Openphone as a tool to help our customers. This is an Amazing tool it makes texting super easy that we can use Ctril+C and Ctril+V to send a picture/screen shot for technical support instead of saving a picture locally first. It has "snippet" feature that we don't need to use a 3rd party tool to store FAQ templates. It has the best monitoring recording functionality in my opinion for training purposes that all phone calls are ...