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OpenPhone - New SaaS Software

OpenPhone Reviews in July 2026: User Ratings, Pros & Cons

Streamline your business calls, anytime, anywhere.

4.3

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OpenPhone Reviews & Ratings

4.3

Very Good

Based on 84 ratings & 2093 reviews

Rating Distribution

Excellent

(1775)

Very Good

(182)

Good

(42)

Poor

(10)

Terible

(84)

OpenPhone pros and cons

  • Reviewers describe an intuitive, polished interface that is easy to set up and use.

  • Customer service is frequently praised as responsive and helpful.

  • Users find it economical and affordable compared to alternatives like RingCentral and Line2.

  • Collaboration features like shared threads and SMS help teams support customers together.

  • One long-term customer found support frustrating and slow when technical issues arose.

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Showing 171-180 out of 2093

KM

Karen M

11/15/23

5 out of 5

"Best App for Small Business!"

What do you like best about OpenPhone? I love OpenPhone, because I can use it on the go OR at my desk. I can use my headset and be hands free and that is always a plus when making travel reservations, entering data, payment info, etc. It's very easy to use, no learning curve at all. The chat/texting function is a big plus since a lot of my customer base is younger and prefers to text. It's also affordable.

GM

Georgina M

11/15/23

4.5 out of 5

"OpenPhone simple to use and effective"

What do you like best about OpenPhone? I like the simple user interface. I appreciate the clean design. Buttons are easy to push, and contacts are easy to add. Message organization is good. Very easy to onboard everyone onto this system. Customer support, that I reached out to recently, was very good. We use Openphone every day.

KA

Karla A

11/15/23

4.5 out of 5

"Very Userfriendly!"

What do you like best about OpenPhone? I like that this userfriendly! The graphics are simple but pleasant to look at, navigation is straight forward but at the same time has lots of cool features. It isn't overwhelming & I like the option to filter through inbound calls/texts. It is very easy to add a new user & the analytics part has good information & is easy to read.

AU

Anonymous User

11/14/23

5 out of 5

"Easy to use and great support"

What do you like best about OpenPhone? Very useful to have a +1 phone number while maintaining offices in several countries. Opening the account and starting using the number went very smoothly, and the price is great compared to similar service providers. The support team has always been great.

VC

Victor C

11/14/23

5 out of 5

"Incredibly helpful tool for recruiters"

What do you like best about OpenPhone? OpenPhone provides an easy way to reach out to a high volume of possible candidates without giving away any personal information. The templates are incredibly helpful. I use OpenPhone every single day and post the number in my job ads for people to reach out to me directly which helps with streamlining the hiring process while also showing candidate initiative.

AU

Anonymous User

11/13/23

4.5 out of 5

"Great Easy to use phone"

What do you like best about OpenPhone? It is very user friendly and easy to learn and build out a work phone system. What do you dislike about OpenPhone?

AU

Anonymous User

11/13/23

4.5 out of 5

"Great experience"

What do you like best about OpenPhone? I like that it has an app. I can make changes and even check messages on it. It has been very helful for our company. What do you dislike about OpenPhone?

MA

Muhammad A

11/11/23

5 out of 5

"Best Dialer services in the US"

What do you like best about OpenPhone? The Most important thing that I like the most is their plans that they are so much reasonable and most importantly their customer service is also good

CC

Chun C

11/10/23

5 out of 5

"Five Stars for the Customer Service Team"

What do you like best about OpenPhone? 1) Clean Layout. Easy to use. I mainly use desktop version in the first month. 2) Good price as well.

RC

Ryan C

11/10/23

4 out of 5

"Great interface and customer service."

What do you like best about OpenPhone? OP is great because it allows users to mute themselves when they are away. It was easy to sign up for and the sales team was very helpful. I like how it can be used both on my mobile and desktop. The AI summaries of calls are great.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].