Opayo Reviews in June 2026: User Ratings, Pros & Cons

Good phone support

I had an issue with our service due to our bank mistakenly cancelling our direct debit. When I phoned, Daniel Ihaza was very helpful in resolving the issue promptly. Excellent customer service.

Operative spoke clearly and understood…

Operative spoke clearly and understood my issue

Great experience, problems solved

Arron was very patient and listened to me, and why I was calling. He then explained in a very calm manner what issues were present and proceeded to go through them and rectify them. He then offered valuable advice that would help to prevent future issues. All in all, a very pleasant call/experience.

Helpful and knowledgable

Date of experience: November 30, 2022

Short & sweet

Short phone menu, quick pick up & helpful representative

Great customer service

I needed to call back today as there still appeared to be an issue with the security set up of our account. Christopher spent a lot of time checking the account and has highlighted an issue which another dept needs to look into and they should contact me asap. He was very thorough and professional

This is great Customer Service

This is great Customer Service. Very knowledgable, had all of the account information easily accessable to be able to help with my enquiry. Followed up very promptly with an email detailing a summary of the call. Ahmed was very polite and helpful. First class. Thank you

Very helpful assistance sorted my…

Very helpful assistance sorted my request without any difficulty great service

Little while to get signed up but otherwise brilliant

Took a little while to get me signed up, but once signed up everything has been easy to implement using the Opayo Pi own form system. Any questions I've had with the support team have been answered quickly and I was able to change over from a previous payment provider and be live within 24 hours, with a much smoother system.

Good service as always

Date of experience: November 28, 2022