Opayo Reviews in June 2026: User Ratings, Pros & Cons

James, I felt as a valued customer...

You were the best customer support service I have experienced in years. I was having difficult time to get my payment gateway working. James was very helpful and patient, and certainly a good listener. He walked me and my IT person through the process and we got everything working now. Thank you James.

Amazing customer service

Amazing customer service. The customer service agent was great in assisting me with my query.

Spoke to Ross Crawford and he could not…

Spoke to Ross Crawford and he could not have been more helpful. Issue resolved very quickly and efficiently.

Lorna was extremely helpful and…

Lorna was extremely helpful and patient, talking me through the set-up process and making sure I was happy with it. I can't rate her highly enough! Thank you Lorna.

Keith was absolutely brilliant

Keith was absolutely brilliant. It was like he worked for me and cared for me personally. Great staff member!!

Great service and support

Integration well documented and fairly simple. + Great support - they will continue into the weekend if necessary.

Helpful

Helpful, calm, listened

Probably the best customer support I've received

Think this was an example of the best customer support I have ever received. I had an issue, which involved several pieces of information needing to be changed/updated but only a limited time to do so (as I had received a request to change something in the system but I couldn't access it at all). I contacted the Opayo support desk and explained the situation to Tim Smith, Technical Support Advisor. Not only was he able to resolve my query, he took the time to explain things very clearly and ...

Thanks Daniel

Thanks Daniel, it's refreshing to speak to someone in-country with first hand knowledge, without waiting on hold or being transferred round the houses..

Alex in the Support team was very…

Alex in the Support team was very efficient and explained things in a clear way