Opayo Reviews in June 2025: User Ratings, Pros & Cons

Great customer service

After enquiring for help via email, I got a phone call from Keith guiding me step by step through the test account. My questions got answered and Keith was very helpful and patient. Since then, I had more questions and they got answered promptly and helped me with the setting up of the account. Thank you for your great customer service.

your representative was very helpful…

your representative was very helpful and stayed with me following the process until completed. I had several queries and all were answered in a polite manner

Initially raised request for guidance…

Initially raised request for guidance by email, quick response, directing me to appropriate area. Spoke to excellent agent who patiently guided me through the system so I could source the particular Information I needed. He also gave me a clear understanding and context for my next steps. Job done!! Many thanks Colin

solved the problem

Date of experience: May 11, 2023

Massively kind and helpful service

Massively kind and helpful customer service. Much appreciated. Thank you!

Really helpful!

Date of experience: May 10, 2023

All are good

All are good! Thank you for your help.

My call was answered instantly

My call was answered instantly. Such a rare thing these days and quite a relief. The person I spoke to knew the system inside and out and helped me quickly, efficiently and in a friendly manner. I am very impressed.

Stepanka was amazing on the phone

Stepanka was amazing on the phone, she handled my inquiry with amazing accuracy and she was very patient with me whilst I rest the password and waited with me whilst I logged into my account so that she could show me around and where to find the exact information that I required.

Promptly answered my call

Promptly answered my call - identified the problem - quickly and resolved - Daniel Ihaza was the chap - very helpful