Opayo Reviews in June 2026: User Ratings, Pros & Cons

Great support

Great support

Very helpful

Very helpful, excellent customer service

excellent

excellent, very friendly and efficient.

Liam was extremely helpful and resolved…

Liam was extremely helpful and resolved all issues quickly.

Invoice query

The help I received from Liam was quick and knowledgeable. He was able to sort my invoice query immediately.

Absolutely perfect service from Liam

Absolutely perfect service from Liam. Always offers as much information as he can and proves useful advise. 5 star!

Very happy with service given

Very happy with service given, all the information needed was given very fast & efficent.

Excellent support team, even in difficult times

Over the period between Christmas and New Years, I needed support on three occasions. In every instance, the support team answered instantly, was wonderfully helpful, and most of all humble. Where they needed to go enquire about an answer, they did, rather than fob me off like most companies do nowadays.As far as reliability, we've been using SagePay for about 8 years now and, as far as memory serves, have never been the point of failure when we've had any downtime for our checkout.

Terrible Support

Ongoing urgent problem with customer payments failing for over 6 weeks - still unresolved! Every time you contact support a different staff member replies and you are assigned a different Case Ref so they don't know the case history. This means you have to start explaining all over again. Shockingly poor service considering long standing customer and transaction volumes. Will look at alternatives.

Great support and guided me through…

Great support and guided me through what i asked for and identified extra security suggestions very much welcomed!