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9.3

Spot Score

Ontraport - Marketing Automation Software

Ontraport Reviews in May 2025: User Ratings, Pros & Cons

Boost your sales with automated marketing.

4.5

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Starts from $24/Month

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Ontraport Reviews & Ratings

4.5

Very Good

Based on 735 ratings & 508 reviews

Rating Distribution

Excellent

(463)

Very Good

(28)

Good

(5)

Poor

(1)

Terible

(11)

Expert's Review

Ontraport stands out as a top-tier customer relationship management (CRM) platform, offering businesses unparalleled flexibility, intuitive functionality, and powerful automation tools. The consistent praise from users highlights its ability to combine diverse features like email marketing, lead management, detailed tagging, and even membership site creation—all ...Read more

Ontraport pros and cons

  • Exceptional customer support with knowledgeable and patient representatives, live chat access, and quick responses, even during weekends.

  • Comprehensive features combining CRM, marketing, automation, and analytics into one platform, reducing the need for multiple tools.

  • Highly customizable with tag-based functions, automations, templates, and triggers, enabling users to personalize workflows efficiently.

  • Intuitive drag-and-drop interface and user-friendly design, making it easy to learn even for beginners.

  • Steep learning curve for new users due to the platform's powerful and extensive features, which may feel overwhelming initially.

  • Occasional system limitations preventing the execution of certain tasks, requiring creative workarounds.

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Showing 111-120 out of 508

T

Tricia

02/17/22

5 out of 5

Adding GIF on an HTML file as an email

I was trying to figure out on how to maintain an HTML format to send out as an email . It sounds easy but I was trying for quite some time until I asked Chase from Ontraport. He showed me the step by step process on how to do it. I am thankful on how he is so patient with me. Thank you Chase! :)

R

Rob

02/17/22

5 out of 5

Ontraport support is fantastic

Ontraport support is fantastic. They are knowledgeable, quick to respond and Amazing at solving problems!

LC

Liz Chamberlain

02/16/22

5 out of 5

Best Chat Support Imaginable

Ok, up until now I have not considered myself tech savvy at all. I signed up for a program to help empower myself with my online business management and marketing, and they recommended Ontraport. I was VERY nervous. Yet I find I am learning and understanding Ontraport with much more ease than any other email or web based platform I have used. But the icing on the cake is the Live Chat Support. Anytime I have a difficulty, I go in there. Someone is always available to help within minutes. ...

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CH

Cheryl Hatch

02/15/22

5 out of 5

Ontraport support is second to none!

The support team at Ontraport is ah-maz-ing. They are incredibly quick in response, offer suggestions to meet goals...customer satisfaction is clearly a value that is high to them and as a customer---I truly appreciate it!

T

Tony

02/07/22

5 out of 5

Many thanks for the Automation help

Many thanks for the help on the urgent automation and with the buildout. Much appreciated.

NG

Nadia Garcia

02/07/22

5 out of 5

Karin was so friendly and helpful this…

Karin was so friendly and helpful this morning. The support was quick, clear and intuitive. So appreciate this standard of customer service. Thank you!

SH

Susan Hyatt

02/03/22

5 out of 5

I have used Ontraport's support chat…

I have used Ontraport's support chat many times and the representatives are consistently helpful and kind. I appreciate their time as I relay sometimes complicated questions and issues. Although my questions are usually answered within the chat time, there have been times when more review and research is necessary and they always get back to me as quickly as possible with the findings and next steps and/or resolutions. I am so appreciative of their kindness and assistance.

G

Gerald

02/03/22

5 out of 5

Good Customer Service

They were always able to help me with every inquiry that I have regarding the functionalities of the platform

KS

Kim Stewart

02/02/22

5 out of 5

Great customer support

Great customer support! LIVE Chat is really LIVE Chat and not a bot with canned answers. I learned a new trick and got the help I need in less than 15-mins.

EQ

Erica Quam

01/31/22

5 out of 5

I sent my first automation today

I sent my first automation today! There were a couple tricky things that kept me stuck until I went back and forth in the live chat with the support team. They were able to resolve my issues and teach me what was off so that I can do it on my own next time. Thanks team!