OnPay Reviews in May 2025: User Ratings, Pros & Cons

Top notch customer service

What do you like best? Ease of navigation & excellent over & beyond customer service from Dave Strickland What do you dislike? Wish that some of the reports were more conducive to our particular needs but most are so it’s really that we have unique aspects to deal with so no big deal really! What business problems are you solving with the product? What benefits have you realized? Ease of payroll processing Time saving

If I could turn back time, I wouldn't hesitate to choose this.

PROS & CONS What are the best aspects of this product? The software itself is comprehensive. I find it appealing to the eyes. It's so easy to use! Customer service is amazing! It's scalable so it grows with both the needs and demands of the consumer. I really believe we'll be able to grow with them. I also feel they can consistently meet our needs. What aspects are problematic or could work better? To be honest, everything about this software is great. There's nothing that I don't ...

This tool was great for my small business.

PROS & CONS What are the best aspects of this product? Their customer service was fantastic. It's simple to use. Employees can easily enter their details. Website is easily understood. There's always someone to talk for questions or concerns. What aspects are problematic or could work better? Absolutely nothing. I love everything that OnPay has to offer. Employees have been really helpful in helping me get around the tool. There's nothing else like it in the market! What specific ...

One of our company's most valuable assets.

PROS & CONS What are the best aspects of this product? OnPay is simple to utilize. It's also user-friendly. If I'm facing problems, their online chat will respond swiftly. Everyone from the team has been nothing but professional and helpful. It's one reason why I've been sticking to this app for quite some time now. What aspects are problematic or could work better? How it automatically saves everything takes a bit of getting used to. Aside from that, the only other issue that I've ...

Setup and payroll runs has never been this quick.

PROS & CONS What are the best aspects of this product? Setting it up was a breeze. Their customer service are quick to assist with any inquiries as well as some customization needs. The UI looks neat. It's simple to navigate. I love it so much that I'd get jumpy if I feel like I forgot something. I can't believe how easy it is to use this payroll! What aspects are problematic or could work better? There aren't a lot of features that I hate. It'd be nice if I get a notification as to ...

A superb software to have.

PROS & CONS What are the best aspects of this product? Navigating is easy. I find it to be user-friendly. Easy to look at. It makes a calculation of taxes by state and lets me see hours/days taken off. Sometime soon, I'll be implementing some kind of a direct deposit functionality. Currently, we don't really require the paid time off. What aspects are problematic or could work better? There's nothing much to hate. I find the program to be exellent. I like the fact that all of its ...

A great solution for my business

PROS & CONS What are the best aspects of this product? After using Paychex for a few years we decided to find a new solution. OnPay has turned out to be great for our business. I love the simple pricing so we know exactly what we are spending on payroll. The system allows our employees to view their paystubs and keep up with their PTO balances so they are not constantly having to ask for this information. We also utilize their benefits and that has been a huge win for our business. ...

Small businesses should make this their payroll partner.

PROS & CONS What are the best aspects of this product? Their customer service is nothing short of excellent. We recently had our initial payroll processed and the folks at customer service reached out to me more than what I experienced with my older provider for several months. They flagged an error I committed and generously fixed the issue for me. What aspects are problematic or could work better? There were several items that weren't intuitive during the setup process. ...

Great Software

What do you like best? Easy to navigate, user friendly, easy on the eyes. Calculates taxes by state and allows me to see the days or hours they took off. I am going to implement the direct deposit feature soon. We don't have a need for paid time off as of yet. What do you dislike? Not really anything. It is a really good program. I like all the features it has. Recommendations to others considering the product Easy to use, almost 100% foolproof.Works well with small business. Great ...

Convenient and quick

What do you like best? I manage payments to 10-15 different vendors, and for most we use OnePay to manage our payment processing. This application makes it very easy to manage multiple payments. What do you dislike? I have tried to use the API integration once, but it was not very efficient and difficult to use What business problems are you solving with the product? What benefits have you realized? We have been able to use it primarily for payment management services, for all of ...