Onfido Reviews in September 2026: User Ratings, Pros & Cons

I got my job application verified no…

I got my job application verified no problem. It was easy, just hope I get the job now!

Shockingly bad experience.

Date of experience: June 09, 2020

Terrible Identity checks

I’ve tried to register on rover.com website, but cannot pass Onfido’s identity check. Uploaded different types of documents - didn’t work. Literally just wanted to do dog-walking, but because service doesn’t work properly, it put me of using Rover as well. Terrible identity checks! I would prefer to not have any, as opposed to what Onfido offers if I was choosing a service like this for my business.

Absolute waste of my time

Absolute waste of my time. Uploaded Passport photos in several lights, various zooms, full-page and half, Every combination imaginable for you lot to send a do not reply email with no other contact. I know I'm doing it right, it's the 4th time I've done it for online jobs this week. beyond a joke, and any company that uses this lot are shooting themselves in the foot. Covid Has nothing to do with uploading pictures.

Truly awful

Truly awful. I upload my passport for a job with a client of theirs. They accept the upload. Next day I get an email saying it failed quality check. They do not say why. Worse, its a "do not reply" email. No phone number, no chat option. So I retry. Same story several times. I have no idea what is wrong with it. Its 100% complete, 100% in the box, crystal clear and full colour. But I have no way of finding out. I now get their email daily. Same email every day. - its not good enough but we ...

My wife is trying to upload her…

My wife is trying to upload her biometric residence card but there's no option to do it! Onfido page is telling her to follow the instructions, but when it comes to actually fill all the information and uploading documents, there is no such thing as Biometric... She choose UK visa instead, but then can't even upload 2 required photos of two sides of the card.. Useless, I wonder how Tesco can recruit anyone this way?

Poor customer service if you are…

Poor customer service if you are looking to use them for verification services. Their website doesn't explain pricing structure or the fact they require a minimum annual spend of £15,000.

I am an international student in the UK…

I am an international student in the UK applying for a part-time job at tesco, However, Onfido requested a letter of enrollment from my university which I offered, however they rejected this letter requesting a letter with my dissertation time, which is only provided by University when the student passes all modules and she/he assigned a lecturer for dissertation. The point is, in all cases, I am allowed to work for at least 20hr/week and I am applying for a part-time job, so what is the ...

Aaaaggghhhh!!!!

Very, very frustrating that you cannot contact the company. I have lost count of the number of times I have taken photos of my docs. I cannot see what is wrong with them from the criteria given.

I have had to upload my document and…

I have had to upload my document and they keep asking me to resend there is no one to speak to and it is very distressing by the time they did sort out everything I WOULD NOT NEED TO WORK THERE AGAIN VERY DISAPPOINTING.