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Onfido - New SaaS Software

Onfido Reviews in September 2026: User Ratings, Pros & Cons

Identity verification made easy and secure.

2.42

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Onfido offers custom pricing plan

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Onfido Reviews & Ratings

2.42

Based on 272 ratings & 311 reviews

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Rating Distribution

Excellent

(68)

Very Good

(33)

Good

(5)

Poor

(3)

Terrible

(202)

Spotsaas Editor’s POV

Onfido is a powerful identity verification platform that leverages biometric technology to prevent fraud. Its user-friendly interface and fast onboarding process make it a strong choice for businesses.Read more

Onfido pros and cons

  • Fraud prevention

  • Biometric verification

  • User-friendly interface

  • Fast onboarding

  • Higher costs for small businesses

  • Limited customization

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Showing 251-260 out of 311

O

Oswald

09/10/20

1 out of 5

Company appeared on my credit file…

Company appeared on my credit file without permission. I tried to contact them to ask why they appeared on my credit file and there was no contact but to take further information from you on their website. Link to London Office points to a location in India

AH

Aly Huxley

09/09/20

1 out of 5

This has appeared on my credit report…

This has appeared on my credit report and i havent given permission or applied for a job or credit??? So why are they searching my credit file??

LR

Lajos Remus szucs

09/03/20

1 out of 5

Why on earth they running a search on…

Why on earth they running a search on my file,I never gave this company permission for it!

N

Nicola

08/22/20

1 out of 5

I have found this company on my credit…

I have found this company on my credit report - I most definitely have not given permission for anybody to identify me and have made no financial applications in months - why are you searching for my details? I am looking to report this if I do not receive a proper response from you explaining this.

S

SB86

08/20/20

1 out of 5

Illegal searches

This company has just appeared on my credit report as having done a search on me. I haven't applied for anything that would require an identity check so what are you doing running a search on me? Dodgy and I'm pretty sure highly illegal.

J

Janie

08/05/20

1 out of 5

Wholly untrsutworthy

They're a company that don't take too kindly when you ask them too many questions about themselves, yet demand almost all private data on others. I wouldn't trust them as far as I could kick them.

N

Noboots

08/02/20

1 out of 5

Total waste of time

Total waste of time. Barclays should not be dealing with this useless company. Technology is NOT working, I've wasted almost a month trying to get my ID verified - after four tries and still no explanation why my selfie is not being accepted, am rapidly losing patience.

M

Mark

07/24/20

1 out of 5

This company has requested a copy of my…

This company has requested a copy of my credit file without my permission, i have not applied for any credit. This is against the law. You have no right looking at my credit file without my permission. How would you like it if someone looked at you private affairs. DO NOT USE THIS COMPANY EVER.

B

Becksy

06/19/20

1 out of 5

completely useless

completely useless, purchased something online and had so submit my passport for approval to confirm identity through these jokers, sent the passport as clear as day no obstruction, still got refused, useless service

C

Chromeshift

06/16/20

1 out of 5

Awful company

One of the worst experiences I've ever had. Their links don't work properly and when uploading even though photo is fine ect it just tells me I can't use it........... Terrible service. Bigger companies using this service need to think again

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].