Omnisend Reviews in May 2025: User Ratings, Pros & Cons

Couldn't ask for a better email automation service!

What do you like best? The best thing about omnisend is the ease of usability + understanding of the software. When I was doing my trial, I did not even have to look through a guide, I literally could see right in front of me what I had to do! I felt excited and stress-free, especially since I am NOT tech savvy and HATE learning new interfaces. The organisation of the campaigns & segments are fantastic. What do you dislike? Nothing. Everything is fab! If i had a problem, I would ...

Great customer service! Quick results

What do you like best? The user interface is very easy to use and the email funnels are easily customizable. It was incredibly easy to get up and running and I could instantly chat with support. What do you dislike? I haven't used the platform enough yet to reply. What problems are you solving with the product? What benefits have you realized? Quickly and easily setup email integration on the site and capture emails and create funnels. I am interested in learning more about ...

Excellent Results, Easy To Use

What do you like best? What I like best about Omnisend are the multi-channel automation (email, text, A/B splits etc) and the brilliant, easy to deploy sign up forms. The system is allowing our company to quickly identify segments of our audience to better target them with the right product. This is producing more engagement & in turn, sales. The templates we have used to create the automation were so easy to brand using our own imagery and logos. The A/B split also enables us to compare ...

Brilliant, clean email automation

What do you like best? I like the dashboard and how easy it is to see the number of new email and SMS subscribers as well as the sources of revenue, whether from Omnisend or other places. I also enjoy the heat map feature so I can easily see which links people are clicking on within my email messages. What do you dislike? Some of the email content editing features are a bit limited though they generally work well enough for my needs. It would be nice to be able to edit the HTML ...

Very User Friendly

What do you like best? The SMS CAMPAIGNS AND AUTOMATIONS are my favorite components. What do you dislike? The packages. I’d like to be able to use SMS alone if I wanted to. Recommendations to others considering the product: Take advantage of the trial offer to learn how to navigate the site. What problems are you solving with the product? What benefits have you realized? I am solving abandoned carts with Omnisend.

Excellent

What do you like best? The user interface and the customer service are great What do you dislike? There's a learning curve if you're a beginner Recommendations to others considering the product: Watch the onboarding videos on youtube to learn how to get started. There's a small learning curve. What problems are you solving with the product? What benefits have you realized? Getting leads and creating forms and campaigns for email marketing

Great service

What do you like best? Automations and pop ups. Helps get new leads and keep engagement What do you dislike? Nothing so far. Seems to have a lot of bells and whistles that fit what I’m doing What problems are you solving with the product? What benefits have you realized? Email, cart recovery, subscriber capture, automation

Easy to use, reportable systems, excellent integration

What do you like best? I am really happy about the ability to see how people are using the campaign emails we send out and how much it increases their cart value. What do you dislike? I would like to be able to have customers request a notification when something is out of stock (I believe this feature is currently in the works), and I would also like to send emails to customers so they can review particular products. What problems are you solving with the product? What ...

Excellent Platform

What do you like best? This system is very intuitive. It did not take long to get going with it. What do you dislike? I wish there was a way to opt in on woocommerce checkout. What problems are you solving with the product? What benefits have you realized? I like how easy it is to create professional looking opt in forms.

Great for ecommerce sales

What do you like best? I like the campaign features and being able to track all my customers activity throughout the process of sales on my store What do you dislike? Not much! It is a bit confusing at first to learn Recommendations to others considering the product: Try the campaign creator! Its so cool and always works great for me and my business What problems are you solving with the product? What benefits have you realized? I am solving losing customers sales ...