Observe.AI Reviews in May 2025: User Ratings, Pros & Cons

"The game-changer in CX Automation!"

What do you like best about Observe.AI? Wow, this is a hard one. All the Features are truly beneficial but; I would have to say, my favorite feature of OAI is 100% automation! In the traditional BPO industry, a Quality Assurance/Compliance Team is only able to audit roughly 4-6% of all calls taken yearly but, with OAI the bridge is sure crossed! What does that mean for an organization? It means more customer insights on what your customers enjoy and, you also identify what needs to be ...

"Great adition to our telephony system"

What do you like best about Observe.AI? The ability to create specific moments to search for within our call center has been a great addition to our call center. What do you dislike about Observe.AI? It would be helpful to see the ticket information from our CRM system within Observe.AI in order to link all the info together quickly. Recommendations to others considering Observe.AI: Observe has been a great tool for our Quality Assurance team to identify trends and see specific moments. WE ...

"It has changed our experience with audits for the better!"

What do you like best about Observe.AI? Quick responses, ease of use, ability to review/evaluate a call from the same screen as listening to the call. I also feel that the support from out account success manager, LISA has been superb! What do you dislike about Observe.AI? Dislike - nothing so far - every time we have ideas - we've been able to work out ways to make them work. Not too much else to dislike- I would like to also like to see if we can have filters saved for future searches - ...

"Brand Assurance"

What do you like best about Observe.AI? 100% visibility into experiences. Ability to identify positive interactions and recognize great work, while learning best practices. For the bad, ability to learn what's not working from product to process. In addition, the ease of use. Observe is user friendly and allows customization on the fly as new issues/concerns arise. What do you dislike about Observe.AI? Inability to identify multi-step (if/then) moments. Ex. If this and that were both said, ...

"Strong partnership to onboard a valuable new AI tool for a call center environment."

What do you like best about Observe.AI? Observe.AI provides us an in house expert to connect with on a weekly basis. Not only are we discussing how to use the tool in its present format but we are given the opportunity to identify ways for the tool to be improved. The Observe.AI team takes our feedback both into consideration and into action presenting us with an improved tool. What do you dislike about Observe.AI? Newer product so not as developed some of the other product options ...

"IT will help and enhance your QA Monitoring experience"

What do you like best about Observe.AI? We partnered up Observe A.I. for almost three months now and the experience have been great. The company and the team over at Observe A.I is pretty hands-on throughout the whole process to make sure you’re utilizing this amazing tool to its fullest potential. Lisa, our point of contact, has been amazing in guiding us to develop a plan on how we should use it to the best abilities for our team and beyond the normal QA Monitoring process. In the ...

"EX= CX What a real AI should be"

What do you like best about Observe.AI? Onboarding and business case uses. The onboarding and sales team were beyond professional and helpful. We also have realized how useful the tool can be when combined with our learning platform. When looking at the creation of a call library we have seen that the tool can also aid in the speed of learning to also include customer insights for a better customer and agent experience. What do you dislike about Observe.AI? So far we have not experienced ...